Head of People Services Hub

Unit:  People Services
Salary: £82,110- £96,238 Subject to experience
Location:  Milton Keynes- Hybrid working will be considered with ad-hoc travel to Milton Keynes when required.

Please quote reference: 20354
Permanent, Full Time
Closing Date:  25 October, 2022 - 12:00


Be Inspired, Be So Much More

The Open University was established by Royal Charter in 1969 with the mission is to be ‘open to people, places, methods and ideas’. It is a national university, working in all four nations of the UK as well as globally, employing around 11,000 people across a range of academic, associate lecturer and professional services roles. Pioneering higher education by distance learning over 2 million people have studied with the OU, predominantly part-time and often while in paid work.

The role

As part of the Open University’s People Services Senior Leadership Team (PSLT), reporting to the Group People Director, this role leads the ongoing transformation and evolution of the People Services Hub, a team of circa 100 people who are responsible for delivering operational people services support and advice across the employee lifecycle.

This is a key leadership role responsible for the ongoing development of the People Services Hub strategy in accordance with the ongoing service redesign which provides a defined roadmap and clarity of vision and direction for all People Hub teams.

Skills and Experience

The role holder needs extensive experience and expertise in leading change, transformation and the continuous improvement of HR Shared Services / HR Operational teams in large, complex organisations. They are a people and customer centric, inspirational leader who engages and motivates teams with an effective communication style, who can build strong and effective stakeholder relationships with the ability to work across boundaries, influence people and outcomes, and achieve agreed deliverables.

  • An inclusive leader who demonstrates behaviours aligned with the OU’s Values:-
    • Inclusive
    • Innovative
    • Responsive
  • Proven experience in leading HR Shared Services / HR Operational teams in large, complex organisations
  • Demonstrated experience of managing complex, high-volume HR processes in an efficient, effective and technologically focused manner 
  • Broad functional HR knowledge and expertise gained through prior roles within HR/People Services at an operational and leadership level
  • Proven experience of managing stakeholder expectations and customer contact strategies
  • Demonstrated experience of successfully leading and managing change and transformation within a HR Shared Service / HR Operations team

If you would like to discuss the application or recruitment process before making an application, please email David Duffill on David.duffill@open.ac.uk or Resourcing-Hub@open.ac.uk.

What you will get in return

Benefits include an inclusive and supportive working environment, flexible working arrangements, 33 days holiday per annum plus Bank Holidays and Christmas closure days and an attractive pension proposition. 

How to apply

Click Apply here on Changeboard to be taken to the vacancy on our jobs page where you can find further details about the role and full instructions on how to apply.

The Open University is committed to equality, diversity and inclusion, which is reflected in our mission to be open to people, places, methods and ideas. We aim to foster a diverse and inclusive environment so that all our staff can reach their potential and attract diverse candidates.  We recognise that different people bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength.  

We offer a range of inclusive employment policies which include family and carer friendly flexible working arrangements and have many supportive staff networks and wellbeing services. We also endorse the principles of Athena SWAN, with commitment from all levels of the organisation in promoting gender equity. We are also open to the possibility of this role being undertaken on a job-share basis.

Our Staff Benefits page under Employment provides further links and information. 

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