People Operations/Shared Services Manager

HR Shared Services Manager - Bristol - Salary up to £65K + Benefits.

My client is a dynamic and innovative Bristol based business that is looking for an HR Shared Services/Operations Manager to set up and lead a shared service function. Due to company growth this is a new position as the business is creating an HR Shared Services function to support an international headcount with responsibility for driving a continuous service improvement approach through people, process, and technology. Reporting into the Chief People Officer this role will manage a team of 3 and will have accountability for the leadership and delivery of a customer centric end to end HR Administration service.

They are looking for an experienced HR professional who can own and lead the function and in turn design and deliver effective HR processes and procedures, and importantly also get involved and contribute to what is a fun and collaborative working culture.

As the HR Shared Services Manager, you will lead the People Services team and proactively role model customer service to create a culture of excellence across the customer experience. As this is a new position and function within the HR team, you will play a key part in both operationally running and establishing HR Shared Services. You will ensure that all administrative tasks, policies, processes, and process improvements are being designed, developed, and executed accurately and effectively. As such the team is responsible for all day-to-day HR queries, escalating more complex queries as appropriate, across the full employee lifecycle to include areas such as recruitment support, contracts, and onboarding; contractual changes; and promotions.

To be successful in this role you would have worked within an HR Operations/HR Shared Services environment and preferably for a multinational organisation, you would have been involved in the set-up of a new team that delivers service to a business or function and be an experienced leader who is able to coach individuals/teams for high performance. You will understand the importance of the employee experience, relationship management and role model an excellent customer service mindset in an HR service environment. You understand and are experienced in the operational delivery of HR Shared Services and can demonstrate strong delivery against performance targets set. You will be self-motivated and resilient who can embrace change, influence, and make commercial decisions while working with a can-do attitude and understand how the activities within HR services will impact the wider organisation.

This is a fantastic opportunity for a highly skilled and successful HR Shared Services Manager to join an organisation on the start of their journey and really shape and define this position and the role of HR Shared Services. It has huge potential and will play a pivotal role throughout the organisation. If you enjoy HR and People Services and want to lead a successful team within an organisation who value their employees and want to deliver a first-class service, please contact me now for more information.

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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