HR Services Manager - FTC until Dec 2021

An opportunity to combine your strategic and operational skillset, this is a dual role managing the HR Services Team whilst also reviewing the service itself and recommending changes to optimise it.

Client Details

An established and successful distribution business operating in the UK.


  • Partnering with operational managers to provide an end-to-end HR service to include advisory, administrative and manager coaching upskilling services
  • Provide an HR administration service for the full hire-to-retire HR process, including new starter, promotion, change of employment, disciplinary, grievance, termination, maternity and retirement processes
  • Review the HR service function to develop a comprehensive recommendation of any changes to improve the service
  • Manage, coach and mentor a team of 3 HR Business Partners and 3 HR Administrators
  • Ensure the correct application of Company HR policies and procedures by operational managers to minimise risk and ensure the fair treatment of employees
  • Drive engagement, motivation and development across the HR Service Team, developing a culture of continuous improvement


  • Experience of working within an HR Service Team (this may be badged as HR Shared Services, HR Central Services, HR Administration, HR Advisory)
  • Exposure to a fast-paced, multi-site blue collar sector, e.g. Construction, FM, Logistics, multi-site Manufacturing)
  • Ability to objectively critique working processes and recommend substantial change
  • A warm, engaging and approachable management style
  • Experience of working with Trade Unions and Staff Forums.
  • Strong knowledge of employment law and its pragmatic application in the real world
  • Ability to influence and build relationships with internal and external stakeholders at all levels
  • Experience of coaching, mentoring and managing a team, including teams whose members are at the start of their HR career journey
  • A proven track record of working in an organised manner to hit deadlines and achieve tangible results
  • Ability to proactively sell the benefits of HR to the business; a customer-centric approach
  • Ability to travel when necessary, balanced with working flexibily

Job Offer

The opportunity to join a successful and stable business, and to drive real, tangible change. Potential for permanence if of interest to both parties.

Similar searches: Permanent, Manager, Distribution & Logistics, HR Operations, West Midlands, Shared Services