Learning and Development Operations Team Leader

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The Team  

Our award winning Learning & Development department designs and delivers leadership, management, personal development and business skills training for our partners, associates, business services staff and secretaries globally. The training we provide is based on the latest thinking from subject matter experts and acknowledged best practice. We also weave our knowledge and understanding of the firm’s culture, values, systems and procedures into the fabric of the training. As a result we have a track record of providing training that is relevant to the work our people do and which helps them to play their role in meeting the firm’s objectives.  

The Learning & Development department also provides open and customized training to clients of the firm globally. 

The Role  

The position is based in Newcastle and will report to the L&D Practice Manager in London. The post holder will work directly with colleagues in the London office, those in our Newcastle office and ‎the EMEA, Australia, South Africa, Canada and US regions. Responsibilities include but are not limited to:  

Team Leader responsibilities  

  • Consistently engage in a teamwork approach to the work and behaviour to ensure successful execution of all of our programmes even when you are not directly working on or delivering said programme
  • Line management responsibility of up to 5 L&D Co-ordinators and 1 E-Learning Administrator with a responsibility to raise any people or work issue promptly with the L&D Practice Manager 
  • Provision of on the job support/mentoring/feedback including individual weekly catch-ups with Co-ordinators and E-Learning Administrator 
  • Proactively planning and allocating our curriculum of training, ad-hoc work and projects and monitor progress in collaboration with the L&D Practice Manager 
  • Attend weekly catch ups with the London L&D Practice Manager 
  • Monitor and allocate work to the Co-ordination team/E-Learning Administrator on a need to basis and ensure all tasks are being carried out in an effective and timely manner raising any concerns with the L&D Practice Manager where deliverables are at risk 
  • Main point of contact for global planning - global programme delivery plans for the year e.g.:
  • Liaise with regional contacts for initial dates of training
  • Allocate L&D Managers/external trainers as required
  • Send diary invites to L&D Managers and external speakers
  • Ensure that the Global Planning Spreadsheet is always up-to-date 
  • Review of existing processes in order to refine and streamline practices for quality and effectiveness as well as oversee creation and updating of procedures and associated notes 
  • Manage the L&D new hire induction scheduling 
  • Prepare documentation and conduct appraisals. Undertaking performance reviews/management where necessary in collaboration with the L&D Practice Manager 
  • As requested participate in interviews for new team members using the department’s recruitment processes to ensure high caliber candidates hired 
  • Authorise, monitor and record team holidays and other absences  

Co-ordinator responsibilities  

  • Perform the role of ‘expert’ in dealing with lawyers’ queries on Continuing Competency Regime requirements
  • Serve as the 2nd line support through ServiceNow for all LMS users in EMEA 
  • Serve as the main point of contact for global L&D materials 
  • Provide supervisory support to the Co-ordinators for internal and external (client) training 
  • Complete course administration including booking rooms, managing delegate bookings, producing course materials (on occasion) and arranging internal and external speakers 
  • Manage communication with travel agent and external vendors, process hotel invoices for our programmes and discuss queries with hotels and/or travel agent as well as checking, monitoring and sign off of all course travel related expenses via the Co-ordination team 
  • Administer psychometric assessments using Thomas International (PPA), OPP (MBTI, TKI) and Hogan Assessment including producing reports; monitoring usage and requesting units as required 
  • As requested work on key projects in aid of the teams development


  • Management experience (E)
  • Strong Academics (E)
  • Excellent organisational and administration skills (E)
  • Strong time management and prioritisation skills will be required to support a busy team at different levels of seniority (E)
  • Ability to operate in a friendly, client focused, professional and discrete manner at all times (E)
  • Ability to engage with key stakeholders and deal with people at all levels within the organisation (E)
  • Strong team player (E)
  • Flexible and adaptable approach (E)
  • Confident and fully competent with IT/use of Microsoft packages. (E)
  • Excellent written and verbal communication skills (E)
  • Proactive and positive approach with a “can-do” attitude (E)
  • Meticulous attention to detail; always striving for high quality and continuous improvement (E)
  • Ability to work effectively under pressure (E)
  • Solution orientated and takes initiative (E)
  • 2+ years’ experience within an L&D team (D)
  • Experience in a legal or other professional services environment (D) 

At Norton Rose Fulbright we welcome receiving direct candidate applications via our careers page. 


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