Learning and Development Co-ordinator

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The Team

Our award winning Learning & Development department designs and delivers leadership, management, personal development and business skills training for our partners, associates, business services staff and secretaries globally. The training we provide is based on the latest thinking from subject matter experts and acknowledged best practice. We also weave our knowledge and understanding of the firm’s culture, values, systems and procedures into the fabric of the training. As a result we have a track record of providing training that is relevant to the work our people do and which helps them to play their role in meeting the firm’s objectives.  

The Learning & Development department also provides open and customized training to clients of the firm globally .  

The Role

The position is based in Newcastle and will report to the L&D Co-ordination Team Leader. The post holder will work directly with colleagues in the London office, those in our Newcastle office and ‎the EMEA, Australia, South Africa, Canada and US regions. Responsibilities include but are not limited to:  

  • Consistently engage in a teamwork approach to the work and behaviour to ensure successful execution of all of our programmes even when you are not directly working on or delivering said programme 
  • Perform the role of ‘expert’ in dealing with lawyers’ queries on Continuing Competency Regime requirements 
  • Serve as the 2nd line support through ServiceNow for all LMS users in EMEA 
  • Administer psychometric assessments using Thomas International (PPA), OPP (MBTI, TKI) and Hogan Assessment including producing reports; monitoring usage and requesting units as required 
  • Maintain accurate paper and electronic records e.g. logging client training in Interaction and the Learning Management System (LMS) and running reports as required 
  • Work alongside The Leadership Team and L&D Managers to produce all training materials via The Document Production Team in London 
  • Ensure that work received (for the programmes assigned to you) from The Document Production Team is logged, scanned and saved in the document management system. Once complete send to the London print room for execution and arrange for materials to be delivered directly to The lead L&D Manager delivering the training in London 
  • Maintain the drive for quality, continually checking and deploying the “4 eyes” process 
  • Ensure global L&D materials are sent to the regions electronically and ship courseware to any of the overseas offices as and when required 
  • As required travel to the London office for on the day co-ordination of L&D programmes (International Academies for Fee Earners and International Academies for Business Services) 
  • For all other training programmes that Co-ordinators will not be in the London office for, ensure there is consistent communication with the L&D Manager/PAs so they can assist remotely where required 
  • Co-ordinate the end to end organisation of all internal and external training for clients. Undertake all of the administration: booking and logistics in advance of sessions ensuring that courseware and equipment are in place 
  • Ensure that all relevant L&D systems and processes are updated on a continuous basis so that all our records are accurate and current for reporting purposes 
  • Conduct service reviews with in-house facilities department to ensure that hospitality continues to meet course participants’ expectations 
  • Maintain accurate electronic records 
  • Organise and lead post-course review meetings to discuss feedback with The Leadership Team/L&D Managers and make improvements as necessary 
  • Prepare for and attend weekly catchups with the Co-ordinator Team Leader 
  • As requested participate in interviews for new team members using the department’s recruitment processes to ensure high caliber candidates hired 
  • Process all supplier invoices in a timely manner to avoid any delay in sending the invoices to the finance team for payment 
  • As a matter of course evaluate and update process notes in order to ensure that systems and procedures remain efficient and effective 
  • Make arrangements for the completion of psychometric tests, report and monitor usage and purchase them as required 
  • Support the Co-ordination Team Leader with any projects/task they are working on in their absence 
  • Proactively provide the Co-ordination Team leader with project updates 
  • As requested work on key projects in aid of the teams development

SKILLS & EXPERIENCE REQUIRED  

  • Strong Academics (E)
  • Excellent organisational and administration skills (E)
  • Strong time management and prioritisation skills will be required to support a busy team at different levels of seniority (E)
  • Ability to operate in a friendly, client focused, professional and discrete manner at all times (E)
  • Ability to engage with key stakeholders and deal with people at all levels within the organisation (E)
  • Strong team player (E)
  • Flexible and adaptable approach (E)
  • Confident and fully competent with IT/use of Microsoft packages. (E)
  • Excellent written and verbal communication skills (E)
  • Proactive and positive approach with a “can-do” attitude (E)
  • Meticulous attention to detail; always striving for high quality and continuous improvement (E)
  • Ability to work effectively under pressure (E)
  • Solution orientated and takes initiative (E)
  • 2+ years’ experience within an L&D team (D)
  • Experience in a legal or other professional services environment (D) 

At Norton Rose Fulbright we welcome receiving direct candidate applications via our careers page.  

NO AGENCIES PLEASE


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