Customer Service Adviser - German or Dutch Speaking
A temporary role working within a busy team to provide excellent customer service both over the phone and via email.
Understanding the customers needs and requirements and exceeding these whenever possible.
A global, well-established jewellery brand.
Answering inbound inquiries over the phone and through email and ensuring to update the customer database.
Responding to the inquiries in a timely manner, and prioritising any urgent queries.
Having a creative response and thinking outside the box when having to resolve any issues or concerns.
Maintaining an accurate standard for all work and order entries.
Probing the customer with questions to overcome objections.
This position has a weekly schedule where you must be able to work anytime Sunday through Saturday between 8 am to 6 pm.
Experience in customer service is essential.
Polite and professional manner on the phone and strong written communication skills.
Takes responsibility for their work and likes to overcome challenges with a positive attitude.
Comfortable using Microsoft Office and the Internet.
Good problem solving and decision making skills.
An enthusiastic outlook and enjoys being involved in the team.
Free soft drinks and coffee/tea machine.
Pool and football table.
Great incentives awarded when achieving targets.
A diverse hardworking team that has a good team spirit.