HR Operational Excellence Manager

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Oakleaf Partnership have a very unique opportunity for an HR Operational Excellence Manager to join our rapidly growing global professional services client. This individual will play a key role in the success of the HR Operations function based in London, including providing support to the HR Shared Services team who provide service delivery for their UK business. You will also have the opportunity to be involved in broader EMEA initiatives.

Key Responsibilities include:

  • Review existing HR administration processes to identify opportunities to standardise, simplify and optimise

  • Identification of ongoing process improvements in line with a "Lean" methodology to ensure continuous performance improvement.

  • Process and project support to any process & technical enhancements or new roll-outs within the HR Operations function.

  • Maintain process documentation where applicable, and develop quick reference user guides for Administrators, HR and business users.

  • Support ongoing enhancement of Case Management tool, including testing and training support to operations teams.

  • Support Project Managers with project governance as required

  • Build and maintain collaborative relationships with the HR Operations Team, HR Shared Service teams, and the wider HR function.

  • Ongoing and ad-hoc project support across the EMEA region

The successful candidate will ideally have experience working in an HR Shared Services team and possess the following:

  • Experience working with a Case Management Tool

  • Good project management skills

  • Good working knowledge of HR business processes essential, with "lean" process methodologies and process mapping experience desired

  • Excellent communication skills both written and verbal

  • Advanced Excel skills

  • Resilient in a change environment

Competitive salary and benefits on offer to the successful candidate.


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