Training Officer

Your new company
A commercial client based in Sunbury on Thames

Your new role
As Training Officer you will provide a comprehensive and effective service to business operations that ensures employees have the skills, knowledge and expertise to perform their role at the required level of competence. You will proactively partner with the business to ensure that pragmatic and commercial solutions are implemented. Through the performance of the role ensure that all legal and regulatory training and competence requirements are implemented and maintained across the business.
A typical day would involve working regularly with all business areas, in particular Operations, ensuring all staff are onboarded appropriately and further developed to succeed within their roles. Routinely assist in identifying and responding to training needs through creating, maintaining and delivering appropriate training solutions that continue to grow the business.

Duties and responsibilities:

  • In line with the company's Mission, vision and values, you will act as an ambassador of the company's core
  • Liaison with the relevant business area, understand the competencies required for each role.
  • Assist with the development and delivery of an annual training and competency plan.
  • Develop training modules to ensure appropriate transfer of learning takes place and is assessed to determine the competency level achieved, where necessary identifying any appropriate additional support that is required.
  • Deliver training modules to employees within the Group in respect of regulatory compliance; systems
  • creating experts; product knowledge.
  • Make sure that all training and competence records are maintained up to date.
  • Provide input to ensure that operational policies and procedures for both reference and training purposes evolve to support the company values.
  • Ensure that all training and competence documentation is reviewed and updated on a regular basis to ensure legal and regulatory compliance and adherence to current best practice.
  • To provide MI in respect of completed and planned modules on a monthly and quarterly basis. Ensure that all information provided is accurate and meaningful, and that this information is provided in a timely manner to ensure adherence to clearly defined deadlines.
  • Support employees understanding of data protection requirements within their role.
  • Champion 'good practice' of data protection duties and responsibilities are as defined by the business and current regulations in relation to GDPR.

What you'll need to succeed

  • A training qualification would be advantageous
  • Experience of training delivery in a customer facing environment
  • Experience of training needs analysis and training measurement
  • Knowledge of various learning solutions
  • Strong excel skills
  • Strong PowerPoint skills
  • Self motivated and resilient with the ability to operate independently where required
  • Excellent communication skills, both written and oral and the ability to liaise with colleagues at all levels
  • Proven track record in the achievement of objectives, deliverables and meeting deadlines
  • Well organised, realistic and reliable

What you'll get in return

  • Salary £25,000 - £35,000
  • 20 days holiday plus Bank Holidays
  • Discount offers on many well-known brands
  • Flexible working (To be agreed)
  • Standard Pension contribution

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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