Learning and Development Manager

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My client, a luxury retailer are looking for a L&D Manager to join their team in London. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

Responsible for executing a development strategy that enhances the skills, knowledge and behaviours of all retail employees, facilitating the achievement of business goals, and building the Brand's culture.

The Learning & Development Manager will facilitate training programmes for all store employees and will collaborate with the Retail and HR teams to understand the long-term vision of the company and proactively plan and design programmes that support global and regional training initiatives.


  • Evaluating all training initiatives to determine ways to improve the learning experience

  • Design, Development and Facilitation of training for District Managers, Store Managers and retail employees

  • Writing materials, including participant workbooks, quick references, facilitator guides and presentation materials

  • Where appropriate, identify internal or external subject matter experts to deliver programmes

  • To provide employees with the skills and capabilities to deliver the business strategy

  • To ensure a cost effective, high quality learning experience

  • To identify new development opportunities in line with strategic goals

  • To own, drive and support global initiatives in partnership with colleagues in US/Canada/Asia

  • Providing specialized/personalized coaching and mentoring for Retail Managers/Teams/ Stakeholders

  • Exemplify the desired culture and philosophies of the organization and act as a role model for others, embodying the Company's core values and traits.

  • Work on special projects with HR team.

  • Establishing and managing quality standards for all programmes, products, and services

  • Enhancing all existing retail training initiatives (i.e. sales, service and onboarding), and advising on team and personal development solutions

  • Assist in the continuous updating and/or redesign of existing online training materials as well as training documentation.


  • Fast paced international retail environment (essential)

  • Knowledge of a luxury fashion business (desirable)

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