Human Resources Business Partner - Hotel Services

Cleveland Clinic is one of the leading providers of specialised medical care in the world, focused on providing clinical excellence and superior patient outcomes. It is an integrated healthcare delivery system with hospitals, clinics and wellness centres in the U.S. (Ohio, Florida and Nevada), Canada (Toronto) and the U.A.E. (Abu Dhabi).

As part of our international business strategy, we have acquired a building located at 33 Grosvenor Place in central London’s Belgravia. We are delighted to have been granted planning approval to convert the existing building into our first healthcare facility in London, expanding the international delivery of our specialised medical care. We will provide further updates on Cleveland Clinic London, as the construction process progresses.

We are looking for a Human Resources Business Partner who has experience within a Hotel Services division.

Job Profile Summary:

Reporting to a Head of Department in the London HR Team, the Human Resources Business Partner will partner with a specific client group in Cleveland Clinic London to provide direction and support with the HR agenda

The HRBP team is split into 4 specialisms – HR Operations, Learning & Development, Talent, and Reward. Depending on the area of specialism, the HRBP will have specific focused responsibilities within these areas, and will be overseen by the relevant Head of Department.

The role will support the delivery of the HR specialism, as part of the wider HR strategy, by partnering with key stakeholders in the client group, developing a robust relationships that support and challenge where appropriate.

Job responsibilities:

  • Support, guide and challenge business leaders with their HR agenda and

  • Applies understanding of the business unit to develop action plans for appropriate response

  • Makes recommendations on identified opportunities for process improvement

  • Reviews and analyzes human resources metrics on productivity, turnover, vacancy rates, patient satisfaction, employee engagement, etc., to identify trends and proactively assesses the work climate.

  • HR Operations: Supports organizational change, taking a leading role with any re-organizatons

  • Consults with management on complex employee relations issues and assists management with assessment of performance deficiencies and development of plans to address issues

  • Talent: Leads talent management initiatives which focus on careers branding, attracting, recruiting and developing talent; aligns, engages, measures and rewards performance; while controlling people costs

    Supports Head of Talent with oversight of RPO programme to achieve CCL’s hiring plan objective

  • Leadership & Development: Participates in leadership development and assessment process, identification of high potentials, and succession planning efforts.

  • To design, deliver and evaluate training sessions within the Cleveland Clinic London (CCL) learning framework

  • Serves as a developmental coach while collaborating with OLPD in efforts related to change management, team effectiveness, and leadership development.

  • Reward: Takes the lead on issues related to job design, evaluation, market analysis, etc. partners with the departments of diversity, wellness and performance improvement to ensure linkage with organizational strategy.

Other responsibilities as required according to the needs of the business, and a flexible approach to the role given the dynamic nature of the CCL organization as it continues to grow and develop

Education:

  • BA / BSc Degree preferred but not essential

Certifications:

  • CIPD Level 7 Qualification desirable

Work Experience:

  • Demonstrable experience of working in a complex HR function at ‘Partner’ level or equivalent

  • Demonstrable track record of progression within the relevant HR Specialism- Reward, Talent, L&D or HR Operations/ Employee Relations

  • Demonstrable experience of managing projects and delivering successful outcomes

  • Previous experience of working within private healthcare (desirable)

Complexities of Work:

  • Flexibility and pragmatism and the ability to deal with ambiguity

  • Demonstrable experience of developing innovative approaches to complex problems.

  • Experience in designing and project managing integrated learning solutions – concepts, principles, practice and thought leadership

  • Excellent written and oral communication skills, with the ability to present clear, well-structured reports and briefs.

  • Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

  • Must be able to work in a pressurised environment and take appropriate action.

Physical Requirements:

  • N/A

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.


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