My client, a luxury retailer are looking for a L&D Manager to join their team in London. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
Responsible for executing a development strategy that enhances the skills, knowledge and behaviours of all retail employees, facilitating the achievement of business goals, and building the Brand's culture.
The Learning & Development Manager will facilitate training programmes for all store employees and will collaborate with the Retail and HR teams to understand the long-term vision of the company and proactively plan and design programmes that support global and regional training initiatives.
Evaluating all training initiatives to determine ways to improve the learning experience
Design, Development and Facilitation of training for District Managers, Store Managers and retail employees
Writing materials, including participant workbooks, quick references, facilitator guides and presentation materials
Where appropriate, identify internal or external subject matter experts to deliver programmes
To provide employees with the skills and capabilities to deliver the business strategy
To ensure a cost effective, high quality learning experience
To identify new development opportunities in line with strategic goals
To own, drive and support global initiatives in partnership with colleagues in US/Canada/Asia
Providing specialized/personalized coaching and mentoring for Retail Managers/Teams/ Stakeholders
Exemplify the desired culture and philosophies of the organization and act as a role model for others, embodying the Company's core values and traits.
Work on special projects with HR team.
Establishing and managing quality standards for all programmes, products, and services
Enhancing all existing retail training initiatives (i.e. sales, service and onboarding), and advising on team and personal development solutions
Assist in the continuous updating and/or redesign of existing online training materials as well as training documentation.
Fast paced international retail environment (essential)
Knowledge of a luxury fashion business (desirable)