Head of Employees Services

This is a leadership role within my large global client.

Client Details

Global organisation with Shared Services based in central Newcastle.


The purpose of this position is to effectively lead my client's Transactional Services team (Payroll, HR Admin, On & Offboarding and 1st Line Customer Support) within the UK - approx. 60 people.

This role is accountable for the running of simple, effective and efficient HR Admin and Payroll services and processes across the UK - to ensure robust governance, control and compliance whilst delivering customer excellence in everything that we deliver.

Key Accountabilities will include:

Manages provision of best in class administrative and transactional processing support in the delivery of employee lifecycle activities and annual payroll calendar events;

Ensures approach to all service delivery is customer focused; providing an efficient, cost-effective and timely service delivery through optimal use of technology and process;

Tracks and monitors service levels, customer satisfaction and progress of cases -reporting/updating to all stakeholders regarding status and outcome;

Ensures that team members possess the necessary skills and competencies, are motivated to deliver excellent service and are given opportunity to develop to perform to the best of their capabilities;

Oversees on-going performance and development of HR & Payroll systems, including realisation of business case benefits and stakeholder buy-in;

Leads culture of continuous improvement initiatives to deliver a simple, cost efficient service to our business areas;
Acts as a change agent in the UK to develop and implement any HR operations processes or lead change projects;
As a senior member of the team, contributes to our HR strategy and the leadership of the HR Operations function;
Leads/Sponsor delivery of Payroll/HR Admin operations projects as required;

Oversees the provision of data and management information in the format and quality required for the wider HR team and business leaders;

Partner with the Business HR, Business Finance, Financial Control, Global HR Teams and other internal stake holders - building great relationships;

Collaborates closely with Finance stakeholders to support forecasting and budgeting of labour costs for all UK based Businesses.

Manage preparation for audit, owns and facilitates any subsequent action plans / responses.


To be considered for this role, you will have relevant payroll & HRSS experience, within a leadership capacity;
Proven Shared Service leadership experience, driving customer excellence;
and improve everyday culture across all activities;
Strong organisational and planning skills, demonstrating accuracy and attention to detail;
Demonstrable track record in setting up and running efficient transactions and processes;
Excellent customer service focus and manner, demonstrating a sense of urgency in resolving issues;
Ability to maintain confidentiality and professionalism;
Ability to manage in a team environment, seeking the ideas of others and valuing differing perspectives;
Ability to solve problems and make timely and informed decisions;
Understanding of how and when to escalate issues;
Demonstrate a real passion and energy for delivery of payroll - inclusive of influencing and negotiation skills;
Immediate credibility with a senior experienced team and Senior Executives in a fast paced can-do high performing culture;
Flexible and adaptable with excellent ability to work cross functionally within an organisation;
Excellent written and oral communication and interpersonal skills.

Job Offer

£competitive + benefits

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