12 Month FTC ER People Manager- Chiswick
12 Month FTC Junior People Manager for a Retail/ Hospitality company based in Chiswick.
Established FTSE listed Retail/ Hospitality company based in Chiswick.
- Manage the delivery of People process and first line advice across the business in line with People policies and processes within agreed service levels
- Manage the relationship with the Business People Partners to ensure service standards are met or exceeded
- Develop metrics and SLA's to measure the performance of the service
- Manage some ER cases from end to end and provide sound advice to Line Managers
- Ensure all complaints and incidents are managed effectively with improvement plans put in place
- Become the HR Systems superuser and ensure the capability of the system is fully utilised.
- Oversee a small reception team delivering front line services
- Strong team management skills and ability to motivate, inspire and develop people
- Pro-active approach to problem solving
- Good team player and great relationship builder
- Forensic attention to detail
- Deadline oriented
- Decision maker
- Strong ER and Employment Law knowledge
- Be Customer Centric/ Can do
- Solutions focused
12 Month FTC ER People Manager position with a people-centric Retail/ Hospitality company based in Chiswick.