12 Month FTC ER People Manager- Chiswick

12 Month FTC Junior People Manager for a Retail/ Hospitality company based in Chiswick.

Client Details

Established FTSE listed Retail/ Hospitality company based in Chiswick.


  • Manage the delivery of People process and first line advice across the business in line with People policies and processes within agreed service levels

  • Manage the relationship with the Business People Partners to ensure service standards are met or exceeded

  • Develop metrics and SLA's to measure the performance of the service

  • Manage some ER cases from end to end and provide sound advice to Line Managers

  • Ensure all complaints and incidents are managed effectively with improvement plans put in place

  • Become the HR Systems superuser and ensure the capability of the system is fully utilised.

  • Oversee a small reception team delivering front line services


  • Strong team management skills and ability to motivate, inspire and develop people

  • Pro-active approach to problem solving

  • Good team player and great relationship builder

  • Forensic attention to detail

  • Deadline oriented

  • Decision maker

  • Strong ER and Employment Law knowledge

  • Be Customer Centric/ Can do

  • Solutions focused

Job Offer

12 Month FTC ER People Manager position with a people-centric Retail/ Hospitality company based in Chiswick.

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