HR Assistant - Employee Lifecycle

Core responsibilities

- Develop and maintain strong client relationships with the PeopleCentre clients, specifically our People Leaders (PLs), HR Business Contacts and our colleagues within the HR Centre’s of Excellence, Finance, Payroll and Benefits teams, ensuring that their expectations are managed and met, maintaining an effective level of communication to ensure that they feel well informed;

- Develop knowledge of HR policy and practice so that incoming work can be processed and queries resolved at the first point of contact, keeping up to date with any legislative, policy or process changes;

- Take full ownership of your work, adhering to service level agreements (SLAs), and ensuring that error rates are kept to a minimum;

- Responsible for inputting and updating information onto the Firm’s SAP HR system, ensuring all relevant fields are accurately completed in line with relevant payroll deadlines and client expectations;

- Coach less experienced colleagues and new joiners on key policies and processes and our documented ‘Ways of Working’, providing guidance as appropriate;

- In addition to your designated HR process group you will be expected to take on additional responsibilities for project work and processes that fall outside of the key process group’s e.g. Scribing for disciplinary hearings, sickness absence case

Employee Lifecycle Team

- Process internal transfers and secondments by updating SAP and producing emails from correspondence;

- Manage the extension and termination processes for employees on Fixed Term

- Contracts (FTCs), ensuring PLs adhere to guidelines, producing necessary letters and updating the SAP system accordingly;

- Process resignations via the Appian system, updating SAP, sending correspondence to all parties and identifying employees eligible for exit interviews;

- Manage retirement and death in service cases with sensitivity;

- Provide support to HR Business Contacts with redundancy programmes, including the preparation of settlement agreements and the provision of employee Information;

- Manage maternity cases from the commencement of maternity leave through to the return to work, providing advice and assistance on the policy and process, ensuring that every maternity leaver has a positive experience and is provided with useful and timely information about their entitlements;

- Develop a comprehensive understanding of KPMG's flexible working policy and portfolio of options available, including job shares, part-time working, home working, and annualised days to advise clients;

- Respond to requests for flexible working: calculate entitlements, produce letters and update SAP with new working arrangements;

- Process requests for other family-friendly processes including parental leave, paternity leave, adoption and fostering leave;

- Identify complex flexible working cases and requests that fall outside of policy and work with the HR Business Contacts and Employment Law Advisory Team to resolve.

Additional responsibilities

In a large crisis situation affecting KPMG UK, the PeopleCentre would become the call centre for employees, friends and family, and would liaise with the Police and other government agencies. In this instance, HRAs would be required to answer calls, record information and pass this onto relevant parties.


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