Head of Talent - 12 month FTC

We currently have an exciting opportunity for an experienced Head of Talent to join our HR team. As the Head of Talent, you’ll be accountable for the end to end talent strategy which includes succession planning, early careers, talent management and career development. You’ll work with the Group Executive and HRDs collate and manage succession plans and ensure ongoing and active programmes are in place.

You’ll also support the development of HiPo (high performance, high potential) talent development, ensuring appropriate development plans are in place and supported.

The successful candidate will have experience with Talent and Succession planning. You’ll have the ability to identify and manage talent using talents pools. You’ll have proven experience of engaging, communicating and collaborating with a broad range of stakeholders. You’ll be tenacious and resilient with a proven ability to work under pressure and with ambiguity.

Please read the below job description for further information below – and apply by clicking Apply here on Changeboard.

The Purpose of the Role

To develop and deploy the talent strategy across Post Office. The role holder will be accountable for the end to end talent strategy, including early careers (graduate programme, internships, apprenticeship programme and apprenticeship levy) to ensure we are attracting millennials and Gen Z into the Post Office, as well as talent management, career development and succession planning for the Post Office, working closely with HRDs and the Group Executive.

The current talent management process at Post Office is resource heavy and manual, the role holder will be tasked with bringing these processes into the digital age, finding a solution that uses technology, efficiency and removes possible bias from our processes.  Ensuring we are being inclusive, fair and agile in how me manage talent.

Principle Accountabilities

  • Accountable for the early career and talent strategy for the Post Office, ensuring alignment to the overall business strategy (North Star)
  • Accountable for the recruitment, induction and development of a pool of graduates who are all capable of being in a GE-2 or higher succession pool by completion of the graduate programme
  • Providing monthly updates to the CEO on early career programmes, highlighting progress, achievements and risks
  • Facilitation of sessions with Graduates and Group Executive throughout the year
  • Accountable for the development and delivery of an Apprenticeship Programme (new to the Post Office)
  • Manage the digital apprenticeship account with BEIS, ensuring maximum use of the levy, resulting in a declining trend for outsourcing training at Post Office and an increase in numbers of apprenticeships being completed up to and including through to MBA level
  • Accountable for apprenticeship satisfaction, completion rate and that progression metrics are achieved
  • Owns the relationship with external training providers to deliver apprentice programmes across the employee and agents network
  • Establish and embed feedback loops and use this feedback to continually evolve and improve the Graduate Entry and Apprenticeship programmes
  • Seek early input from the Group Executive and collaboration with the HRDs to ensure that the Graduate Entry and Apprenticeship programmes have their alignment and buy in ahead of implementation
  • Collaborate with the communications team to develop and implement a communication plan for Talent that supports the aspiration for this to be a ‘Great place to work’, aligned to our transformational narrative ‘North Star’
  • Research and review industry best practices and benchmarks for early careers, talent and succession, bringing the outside in
  • Work with the Group Executive and HRDs to collate and manage succession plans for GE and GE-1
  • Support successors in development planning to ensure ongoing and active programmes in place
  • Supports the development of HiPo (high performance, high potential) talent development, ensuring appropriate development plans are in place and supported
  • Develop and deploy leadership assessment for recruitment and development for Band 4 and SLP
  • Work closely with learning partners, the people and culture team and the wider HR function to make sure there is a joined up approach and alignment to all learning and talent offerings across the business
  • Responsible for ensuring compliance with any specific legislative, regulatory, or contractual requirements

Qualifications, Experience & Skills

Knowledge required

  • Knowledge of the wider social, commercial, political and regulated environment in which Post Office Ltd operates
  • Best practice and industry trends in early careers and talent with a deep understanding of how to design, land and manage solutions in a large, complex organisation

Experience required

  • Demonstrate an expert knowledge of entry level talent programme operations e.g. Graduate and Apprenticeship Programmes
  • Demonstrate an expert knowledge of talent programme development e.g. leadership development programmes, mentoring schemes
  • Experience of Talent and Succession planning
  • Show understanding of latest external trends in relation to early talent management and engagement
  • Prior experience of managing third party suppliers e.g. procurement and contracting
  • Proven ability of managing a business wide training programme and demonstrate tangible success measures
  • Proven experience of engaging, communicating and collaborating with a broad range of stakeholders
  • Have a flexible and pragmatic approach and adaptability to a constantly changing environment, whilst delivering and maintaining a principled approach aligned to POL’s values
  • Proven track record in programme planning and organisation
  • Ability to gain trust, and influence and motivate when recommending a course of action or solution
  • Demonstrate a customer orientated approach with a commitment to achieving excellent levels of customer service

Skills required

  • Highly collaborative
  • Articulate, confident and impactful communicator
  • A creative ‘can-do’ attitude and prepared to meet new challenges
  • Tenacity and resilience with a proven ability to work under pressure and with ambiguity
  • Digital first mind-set

About Post Office

The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years.  As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together. 

We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we.

Securing the future Post Office’s future:

We are working hard to ensure that the next chapter of the Post Office’s history is a bright one. We are the current guardians of an iconic business and we want to hand over a thriving network of branches which can continue to provide essential products and services for our customers for many years to come.  This is a uniquely exciting and challenging time for the Post Office – we’re shaping the future and creating a business we can all be proud of. 

Working at the Post Office:

Post Office colleagues are the driving force behind our business. Whether they are in our branches or supporting from our offices, we are proud of the energy, commitment and customer focus our people all have in common. 

All Post Office people are guided by our three values and behaviours:

  • We care by always thinking customer
  • We strive to make things ever better through honest challenge
  • We commit to decisive deliver

The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job. 

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