Customer Experience Specialist

Global HR Services
[Band J + Sunbury]

 Can you provide a great customer experience through your desire to help people?

At BP we’re striving to meet growing global demand for safe, sustainable and affordable energy. That means creating a more efficient, streamlined business that makes the best possible use of all its resources, including human resources.

We’re evolving every part of our operation to transform the way people connect, work and make time to think. We’re modernising and simplifying our team and data structures and our Global HR Services team is at the heart of this new way of working. A global shared services organisation, we are the first point of contact for HR related matters. We’re also dedicated to delivering the best possible customer experience.

About the opportunity

BP employees are empowered to take control of more routine HR processes, but there is still a need for providing support, advice and coaching. As the face of HR Services, you’ll take pride in resolving a wide range of policy and process questions, often related to Moments that Matter, by offering an excellent customer experience. We’ll provide you with “what good looks like” measurements so you can clearly see where you are adding value and we’ll ensure you have the technologies you need to record and manage customer requests with ease. You’ll also use sound judgement to determine when you need support from the wider team to assist with the most complex enquiries, freeing you up to focus on your customers. Our focus is on quality and you’ll work in an environment that enables you to deliver this with every interaction.

About you

Your passion for HR customer experience will be matched by a flair for working with new and best-in-class technology, such as Workday, CRM, Live Chat and Chatbot. We’re looking for people who can build and maintain great relationships with a variety of different customers, so well-developed communication skills are a must. As we stabilise our new ways of working, we’ll want you to help us focus on achieving solutions that add value to the wider BP business. You’ll be highly organised with the ability to work both independently and as part of a team.

Keep advancing your career as you help our business meet the challenges of the future.

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