Complex Enquiry Specialist

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Global HR Services
[Sunbury)

Could you be a source of HR advice that drives our business forward?

At BP we’re striving to meet growing global demand for safe, sustainable and affordable energy. That means creating a more efficient, streamlined business that makes the best possible use of all its resources, including human resources.

We’re evolving every part of our operation to transform the way people connect, work and make time to think. We’re modernising and simplifying our team and data structures and our Global HR Services team is at the heart of this new way of working. A global shared services organisation, we are the first point of contact for HR related matters. We’re also dedicated to delivering the best possible customer experience.

About the opportunity

Our Customer Experience team is the face of HR Services. Working alongside your Customer Experience colleagues, you’ll focus on resolving the most complex problems and queries, freeing them up to provide support, advice and coaching to our employees.


To enable you to thoroughly investigate and effectively resolve those queries, you’ll find yourself drawing together different subject matter experts from across the business to identify the risks and implications of possible solutions, and to establish a recommended course of action. Many of the queries will link to Moments that Matter so managing customer expectations is vital.

We’ll empower you to share knowledge and experience with other specialists and to deliver consistently high levels of service. We want you to help us continuously improve. What’s more, you’ll be supported by new and best-in-class technology that enables you to deal with a wide range of enquiries efficiently and accurately.

About you

You’ll bring sound experience in HR, along with skills in both case and stakeholder management. A proactive approach to problem-solving and good judgement are both essential, as is the ability to analyse data to generate business insights. Awareness of the bigger business picture is essential, so you’ll need proven commercial sense and customer focus. You’ll be ready for the challenge of working in a complex multinational, multicultural organisation.

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Keep advancing your career as you help our business meet the challenges of the future.


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