Senior HR Business Partner - Consulting

The Role 

To act as the primary point of contact for assigned internal clients, managing and delivering an outstanding HR business service to clients.  Also acts as a key facilitator and enabler of the matrixed organisation and a driver of change. This role reports to the HR Lead. 

Responsibilities 

Account Management: 

• Build and maintain strong working relationships with internal clients, specifically with the functional leadership teams, HoPO and People Leaders; 
• Build and utilise a deep understanding of the client group, e.g. what they do, the commercial levers, their strategic priorities, pipelines of potential work etc) to deliver the best service possible; 
• Provide support, trusted advice and challenge to clients. 
• Delivery of people strategy / function people plan: 
• Provide input to the function people plan based on knowledge and analysis of the client group; 
• Operate autonomously within the parameters of the agreed people plan to deliver the requirements of the function, with minimal oversight from the HR Lead; 
• Lead the delivery of HR projects / change initiatives to support KPMG’s people strategy and the KBS strategic people plan; 
• Analyse management information to identify themes and trends, suggest HR interventions to address these and act accordingly; 
• Champion KPMG’s culture, values and I&D agenda in all activities; 
• Act as a role model and influencer for change initiatives, proactively driving the capability forward using a range of change management techniques. 
• Delivery of HR Calendar activities for the client group: 
• Manage the consistent delivery of the performance management, salary and bonus, and talent management review cycles in accordance with the KPMG guidelines and the client group’s people plan; 
• Work with CoEs and People Operations colleagues to ensure HR policy is implemented consistently and effectively

Recruitment: 

• Work closely with the recruitment and resourcing teams to ensure that they understand the future requirements of the client group; 
• Advise on the structure of packages to be offered to new hires.

HR advice: 

• Provide trusted strategic and operational advice to partners and People Leaders on HR matters; 
• Resolve complex and/or high risk people issues to deliver commercial and pragmatic outcomes; 
• Provide coaching support to others (e.g. People Leaders and other business leaders) in effective people management; 
• Provide HR support in firm-wide restructuring / acquisitions / ER initiatives; 
• Proactive collaboration with other HRBPs to facilitate and enable the matrixed organisation: 
• Liaise with other HRBPs to ensure understanding of their strategic priorities and their requirements and to drive consistency across the business and to share best practice; 
• Liaise with other People Function teams, e.g. Recruitment and Learning, to provide a seamless service to the client group

Key Metrics & Measures 

• Client feedback 
• Delivery of projects / change initiatives (timeliness and quality) 
• Successful completion of HR Calendar activities 
• Staff engagement, GPS/Pulse score for client group 
• Attrition for client group 
• Diversity and inclusion targets for client group 
• Quality and timeliness of advice 
• Satisfactory resolution of complex ER cases 
• Feedback from colleagues in the People Function

Key Behaviours & Skills 

• Deep and broad HR knowledge (CIPD qualification or equivalent) 
• Demonstrable commercial acumen and understanding of the business 
• Strategic thinker and ability to translate business needs into people plans 
• Ability to work autonomously, with minimal oversight, to deliver agreed people plans 
• Ability to inspire and lead other HRBPs to deliver people plans 
• Strong client relationships skills and influencing skills to establish credibility 
• Strong collaboration skills, understanding how to operate in a complex matrixed organisation 
• Demonstrated ability to evaluate and manage conflicting priorities in a fast paced environment with senior level leaders 
• Resilience 
• Project management experience of large scale / cross-functional activities 
• Knowledge, and use, of a range of change management techniques 
• Analytical and problem-solving skills and strong delivery focus 
• Strong mind-set for continuous improvement and meeting or exceeding client expectations 
• Management, coaching and mentoring skills 
• Excellent IT skills (advanced Excel and Powerpoint)