HR Manager - Leeds
HR Manager - Shared Service
Leeds - flexible to travel
A full time permanent role for a HR Manager to support the shared service function. If you have experience supporting a customer contact centre then this would be ideal. The HR Manager would support around 600 employees on all operational and strategic activity. This role would manage a team of three people covering all generalist acitivity such as L&D, Engagement and Resourcing.
The HR Manager will need to build strong relationships at all levels and work with the departments in Leeds. You will be managing a customer contact division so prior experience in this would be beneficial for this role.
Propose and implement solutions to meet resourcing requirements across the site
Accountable for the high volume in house recruitment for the contact centre ensuring recruitment numbers are met, specifically in the lead up to peak
Coach & manage the team in providing advice and guidance to Shared Services managers and employees around ER issues, in line with the relevant policies and legislation
Understand the ongoing needs of the various shared services functions, ensuring L&D plans support the development and direction of the business
The ideal candidate for this HR Manager opportunity will have proven generalist experience in either contact customer centres or a retail business and have exceptional experience across ER, Reward and Learning. You will need to influence at all levels and be able to develop and manage a team. For more information please apply directly today.