HR Operations Excellence

A Global Professional Services firm currently have a brand new HR Operations Excellence position available.

As part of the HR Operations Team this role will play a key part in the set up of a new HR Administration Services Centre in London. The role will specifically support the roll-out of a new self-service HR Portal and Knowledge Base across EMEA which will support end users to find solutions to their HR Queries.

Key Responsibilities

  • Provide input into the design and development of the knowledge base
  • Support the global design of the wire frame for the HR Portal ensuring the HR Portal is user-friendly
  • Support the Subject Matter Experts with collating frequently asked questions and answers to form the Knowledge Base articles
  • Complete an audit of HR policies, ensuring policies are updated/removed prior to go-live
  • Complete an inventory of all existing knowledge articles currently published and perform a gap assessment to determine additional content required
  • Identify content target audiences to ensure articles and FAQs loaded are visible to the correct audience
  • Build a process to manage requests for new/changes to knowledge articles and HR policies from HR and the wider business
  • Design an effective quality assurance process
  • Support with the design and build of the Knowledge Base dashboards, identifying opportunities to enhance content/the user experience
  • Develop user guides


  • Design and deliver training to end users on the tool
  • Design a training curriculum for the HR Shared Service Centre Team including customer service skills

Candidate Requirements:

  • Experience in a content management role desirable
  • Experience designing and implementing an HR Portal and Knowledge Base desirable
  • Project Management experience
  • Good working knowledge of HR business processes essential
  • Excellent attention to detail

Competitive salary on offer.

Similar searches: Permanent, Adviser / Executive / Officer, London, Professional Services, HR Operations