HR Shared Service Administration Specialist

My client, a multinational Oil & Gas business based in Surrey are currently recruiting a HR Shared Service Specialist to join the HR Shared Services team.

HR Shared Service is embarking on an ambitious transformation and modernisation agenda that will centralise, standardise, streamline and simplify operations globally. The ethos of the new function is centred on ensuring a seamless execution in support, relevance in supporting the business and ensuring the best possible customer experience.

The purpose of the Workforce Administration Specialist role is to provide guidance and information to both employees and HR on complex employee process and data changes, across the breadth of the Workday solution. To administer employee data changes and manage any associated cases such as maternity and long-term absence, including managing and maintaining employee files and master data.

Key accountabilities

  • Perform transactions and manage associated tasks for employee personal and job-related data service requests

  • Perform the review and approve steps to ensure these are in line with policy and established thresholds

  • Deliver record and document image management services according to agreed performance targets and statutory legal, fiscal or regulatory obligations

  • Ensure that employee and organisation data integrity is maintained during workforce administration processing, following data management processes and procedures

  • Undertake other work in support of the service area and HR Services as required

  • Identify, raise and apply continuous improvements to services

  • Support acceptance testing for HR Services technology changes

  • Technical Capability

  • Demonstrated ability to administer HR systems and processes efficiently and effectively

  • Proven ability to skilfully navigate a tiered support model

  • Able to provide a level of support to employees who have restricted access to service channels due to technology or language limitations

  • Knows when to seek support from other subject matter experts

  • Strong customer service skills

  • Digital fluency - strong systems and computer skills and experience across full spectrum of Office programmes and analytical support tools

  • Numeracy & analytical thinking - able to quickly and effectively generate and analyse a range of data to provide accurate and timely information to inform business decisions

  • Risk Management - acts with high level of integrity and respect for data privacy. Takes steps to mitigate against risks in this space and knows when to escalate any concerns

Business Capability

  • Solutions focus - seeks to identify solutions and make improvements to processes which will add value to the business and enhance ways of working

  • Relationship management - Ability to build and maintain relationships with customers. Is building and applying skills in active listening and is able to communicate effectively (written and verbal)

  • Business acumen & customer focus- keeps up to date with internal and external context, seeks to understand the relationship between own activity and business drivers. Aware that HR is an enabler of the business and seeks to ensure HR solutions lead to enhanced business effectiveness and results

Similar searches: Permanent, South East, Shared Services