HR Shared Service Specialist
My client, a multinational Oil & Gas business based in Surrey are currently recruiting a HR Shared Service Specialist to join the HR Shared Services team.
HR Shared Service is embarking on an ambitious transformation and modernisation agenda that will centralise, standardise, streamline and simplify operations globally. The ethos of the new function is centred on ensuring a seamless execution in support, relevance in supporting the business and ensuring the best possible customer experience.
The transformation and modernisation program extends well beyond a typical technology implementation and next generation technologies will underpin the transformation. Workday will be implemented as the core platform in moving forward.
The purpose of the Customer Experience Specialist role is to act as the "gateway" for all employees, providing support and services to all businesses - the bedrock and foundation for a best-in-class customer experience.
First point of contact for HR related matters, handling a wide range of policy and process issues and signposting non-HR issues where required (providing education as necessary)
Promote the use of direct access by coaching our customers to utilise the MyHR+ portal
Focus on building rapport with customers, being sensitive to cultural differences and taking time to understand their individual needs
Optimise the customer experience by offering full resolution of issues on first contact where possible
Use sound judgement to determine when to hand off the most complex issues to colleagues, freeing up time to focus on our customers
Utilise service enabling technologies to effectively create, accurately record and manage customer requests
Execute transactions in Workday as needed
Solutions focused - consistently seeking solutions and making improvements to processes which will add value to the business and enhance ways of working
Relationship management -Building and maintaining relationships with key business and HR customers that go beyond the obvious
Business acumen & customer focus- keep up to date with internal and external context, seeking to understand the relationship between own activity and local business drivers
Awareness of HR as an enabler of the business. Seek to ensure HR solutions add value to the business
Leadership & EQ Capability
Is continually enhancing self-awareness and actively seeks input from others on impact and effectiveness
Excellent personal organisational skills - good balance of being proactive and reactive; ability to manage multiple priorities and complete tasks on time
Applies judgment and common sense - able to use insight and good judgement to inform actions taken and ensure solutions are pragmatic
Works well independently and as a member of the team, proactively providing support to colleagues