Customer Service, HR Service Desk - Senior Assistant, FTC -12 months
What impact will you make? The Opportunity
Let’s assume you’ve been working in HR and in an entry position. You get a buzz from resolving problems without leaving it to others, and can happily work at pace with a sense of urgency. If this rings true, then this role could be for you…
Our people are absolutely central to our business success and call the HR Help Desk about a range of issues important to them and their employment. Pension, salary, holiday, healthcare – you name it, we hear it. We also support our managers within the firm with any employee related HR enquiry that they may have. Whilst we do not process every request, we are the ‘front line’ so you’ll need to listen well, ask the right questions, carefully record the information and work with our internal teams to make it happen. This is all delivered with a focus on giving everyone who contact us a great experience.
Monday – Friday between 8 and 6 (37.5 hours per week)
Flexible on Part Time Hours and Job Share.
To be considered you’ll have a genuine interest alongside some experience in HR. , You may also have experience of dealing with volume calls and enquiries. Working patterns can be flexible but it’s worth thinking about your journey now as we find easy access to the office makes for a happy work life balance and keeps travel costs down.
- Previous HR experience (essential)
- Previous Customer Service experience (desirable)
- Ability to deal with high volume of calls (desirable)
You are here: Internal Client Services
Internal Client Services (ICS) contributes to the success of Deloitte through six departments: Clients & Markets, Finance & Legal, Human Resources, IT Services, Property & Corporate Services and the Shared Services Organisation. There is no such thing as a ‘typical’ ICS person or job. The work we do is as varied as our people are diverse: administrators, artwork designers, accountants, advisors, audio-visual technicians, business analysts, building surveyors, bilingual secretaries. ICS teams are based across the UK, Switzerland and India, all sharing a common goal of providing outstanding support to Deloitte and its people.
Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.
How will this role make an impact that matters with Deloitte?
The Shared Services HR Service Desk provides high quality first line HR Service Desk support on a wide range of queries. The emphasis is to provide a consistently high level of customer service to deliver solutions that meet the needs of our users and the Shared Services objectives.
What do we do?
Deloitte offers Global integrated professional services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.
What do we value?
At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have received a Best for All Stages of Motherhood special award in 2016 as a Top Employer for Working Families.
Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities.
Requisition code: 155043