Customer Experience Specialist

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Can you provide a great customer experience through your desire to help people?

At BP we’re striving to meet growing global demand for safe, sustainable and affordable energy. That means creating a more efficient, streamlined business that makes the best possible use of all its resources, including human resources.

We’re evolving every part of our operation to transform the way people connect, work and make time to think. We’re modernising and simplifying our team and data structures and our Global HR Services team is at the heart of this new way of working. A global shared services organization, we are the first point of contact for HR related matters. We’re also dedicated to delivering the best possible customer experience.

About the opportunity

BP employees are empowered to take control of more routine HR processes, but there is still a need for providing support, advice and coaching. As one of the first people to address HR queries including Moments that Matter, you’ll take pride in resolving a wide range of policy and process questions by offering an excellent customer experience. We set clear targets for “what good looks like” so you can clearly see where you are adding value and ensure you have the technologies you need to record and manage customer requests with ease. You’ll also be supported by the wider team who can assist with the most complex enquiries.

About you

Your strong HR customer experience skills will be matched by a flair for working with digital administration systems and technologies such as CRM, Workday, Livechat and Chatbot. We’re looking for people who can build and maintain great relationships with internal customers, so well-developed communication skills are a must, as is a strong focus on achieving solutions that add value to the wider BP business. You’ll be highly organised with the ability to work both independently and as part of a team.

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Keep advancing your career as you help our business meet the challenges of the future.


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