Complex Inquiry Specialist

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Could you be a source of HR advice that drives our business forward?

At BP we’re striving to meet growing global demand for safe, sustainable and affordable energy. That means creating a more efficient, streamlined business that makes the best possible use of all its resources, including human resources.

We’re evolving every part of our operation to transform the way people connect, work and make time to think. We’re modernizing and simplifying our team and data structures. And our Global HR Services team is at the heart of this new way of working. A global shared services organization, we are the first point of contact for policy and process enquiries. We’re also dedicated to delivering the best possible customer experience.

About the opportunity

You’ll focus on resolving the more complex problems and queries. Working alongside other specialists, we’ll empower you to share knowledge and experience and deliver consistently high levels of service. What’s more, you’ll be supported by technology that enables you to deal with a wide range of enquiries efficiently and accurately.

You will thoroughly investigate and effectively resolve complex, sensitive queries, often related to Moments that Matter. You’ll find yourself drawing together different people from the business to identify the risks and implications of possible solutions, and to establish a recommended course of action. Managing customer expectations is vital and you’ll need to know when to seek advice or input from subject matter experts.

About you

You’ll bring sound experience in HR, along with skills in case management and stakeholder management. A proactive approach to problem-solving and good judgement are both essential, as is the ability to analyse data to generate business insights. Awareness of the bigger business picture is essential, so you’ll need proven commercial sense and customer focus. You’ll be ready for the challenge of working in a complex multinational, multicultural organization.

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Keep advancing your career as you help our business meet the challenges of the future.


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