ER Manager

The ER Team is responsible for managing all individual employee relations issues in the UK. The Operations team is responsible for end to end management of UK grievance, disciplinary, redundancy/flexible working request appeals, ethical complaints (where appropriate), associated Data Protection Act Subject Access Requests (SARs) and alternative dispute resolution interventions in close liaison with HR Business Partners and business managers.

This role will partner with the business and HR in order to provide an excellent case management service to the organisation. Strong employment rights knowledge is essential to be a success in the position as is experience within a large, matrix reporting structured business.

Responsibilities:

  • Drive resolution of individual employee issues from initiation to closure by determining and coordinating appropriate process
  • Ensure the appropriate control function stakeholders are engaged and adherence to the Global Disciplinary Policy where appropriate

  • Provide dispute resolution policy information, expectation management and timely updates to all those involved in the issue including the party(ies) themselves, their managers and HR Business Partners

  • Liaise with internal and external legal counsel and Occupational Health where appropriate

  • Liaise with the appropriate teams in order to manage any SARs related to managed cases

  • Coordinate all written communications with parties involved in investigations, hearings and appeals

  • Track issues from start to finish and maintain appropriate databases

  • Identify and highlight any trends which may require further action and engage with relevant parties in order to address themes/issues

Hearings and Appeals

  • Support Business Reviewers who chair formal hearings and appeals

  • Provide advice and support on process / precedent to Business Reviewers involved in grievance and disciplinary hearings and appeals

  • Liaise with Business Partners to ensure recommendations / sanctions are addressed

EMEA Investigations into HR Ethical Concerns - Partnering with Regional Investigators

  • Provide advice and guidance to regional HR professionals assigned to investigate HR ethics cases to ensure cases are handled in accordance with the ethics protocol ensure high quality reports are provided to the global Ethics Office with any recommendations actioned raise capability and effectiveness (where necessary) of regional investigators

  • Investigate EMEA HR ethics concerns, as appropriate, in accordance with the ethics protocol

  • Track progress of regional ethics cases in the ethics database, ensuring any extensions to protocol deadlines are sought in good timeTraining

  • Work with HRBPs to identify Business Reviewers

  • In conjunction with legal, manage training sessions for new Business Reviewers.

EMEA ER Projects

  • Participate in the identification and delivery of ER projects within EMEA to improve the policy framework, increase ER knowledge within the ER team and expand ER capability within EMEA


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