L&D Consultant

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As L&D Specialist you be part of an L&D Team who are responsible for the deliver and design of the L&D Agenda.

Client Details

A leading property business based in central London.

Description


  • Deliver and help implement the training modules as aligned within the key measures of success (this will include travelling to our regional offices)
  •  Develop teams in areas of customer service, negotiation, successful client management and communication.
  •  Plan and prepare for learning sessions
  •  Deliver internal training as required including Managing & Motivating People, Maximising Personal Impact, Effective Communication Skills and Managing and Adapting to Change.
  •  Design and deliver training as required
  •  Facilitate the bi-monthly Residential Induction programme along with the L&D assistant
  •  Assist the L&D Manager with the annual performance appraisal process including collation and chasing of appraisals according to the performance management timetable
  •  Collaborate on the design and then delivery of Learning and Development project work as required
  •  Deal with all Learning and Development issues and queries as required
  •  Ensure programmes are appropriately evaluated and that feedback is acted upon.
  •  Support the L&D assistant to organise venues for all internal/external courses as appropriate
  •  Provide updates and details on new courses and latest trends

Profile

 Degree educated

 CIPD Training Qualification

Career Experience Required:

Credible experience in a similar role with 3-5 years' experience in the delivery of Customer Service Training.

 Understanding of DISC and Psychometrics

 Experience of using a Blended Learning approach (Digital learning, webinar, Classroom)

Particular Aptitudes/Skills Required:

Extremely professional and presentable

 Proactive, a self-starter, responsive and collaborative

 Highly experienced in delivering Customer Service Excellence

 Excellent facilitation skills

 Excellent communication skills, verbal and written

 Exceptional inter personal skills

 Strong organisation skills and effective time management

 Computer literate - experience in working with Microsoft office applications PowerPoint, Word, Excel

 Demonstrates the values

 A willingness to travel to our regional offices across the UK as and when required

Job Offer

£40,000 - £45,000 plus benefits


Similar searches: Permanent, London, Consultant, Property / Real Estate, Training & Development