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KPMG is part of a global network of firms that offers Audit, Tax & Pensions, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.
With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.
Service Line Information
We believe working in our People community is an exciting and challenging environment in which to develop your career. We offer a wide range of opportunities across all areas of HR, where our people are highly respected by our clients, not only in the UK, but also across our growing European integrated practice.
Service Line Group
The Student Programme Manager role is situated within UK Learning, and is one of three functional Student Programme Managers and managed by the Student Programme Lead for the firm.
The Student Programme Manager is the main point of contact between the stakeholders and the student programmes for Advisory including, the capability leadership, the wider UK Learning function including the Professional Qualifications & Accreditations (PQA) team, student recruitment and the PL community. The responsibility of the manager is to ensure that these relationships are maintained and strengthened and the student strategy is implemented in a consistent and fair manner.
Key Responsibilities & Accountabilities
• Ownership and project management of operations for student inductions from proposal to delivery stage in conjunction with other functional programme managers to ensure that any changes of requirements, including fluctuation of numbers or start dates are met. Work with the relevant Business Learning Partners (BLP) to ensure that specific technical requirements are met.
• Build and maintain strong cross functional and firm wide relationships coordinating and aligning the programme objectives drawing on robust negotiation and influencing skills to resolve conflicts and only escalating issues to firm wide lead and/or Performance Leaders (PL) as required. For example - building relationships with new PLs and discussing student programme policies such as early promotion etc.
• Responsible for project managing a number of Academy projects in agreement with the firm wide Student Programme and Academy lead
• Manage Vacation Programme, implement processes such as Passport and graduate offers and work with the business to support continuous improvement and development of the programme.
• First escalation point of contact for all student issues within function, only further escalating those necessary to firm wide lead. For example – programme change queries such as moving programmes or changing qualifications from students / HR / PLs, issues with regard to applicants with visas requesting to move internally, etc.
• Take lead on business/headcount planning for the function to ensure sufficient challenge to student numbers for the next cycle taking in to consideration contributing factors such as KPMG 360, vacation, first year insight & teach first programmes.
• Consistently reviewing student programme projects and drive change where appropriate to support the continuous improvement of the student programmes, e.g. firm-wide informal work experience policy, onboarding experience, mobility initiatives such as rotations, etc.
• Hold regular meetings with PL’s across the function to keep them updated on the recruitment pipeline for their cohort and to understand any challenges that may have an impact on both the current year’s starters and the programme going forward. Make the firm wide lead aware of any issues and agree the most appropriate approach for the business and the students.
• Manage day to day programme expectations, delivery commitments and conflicting priorities, escalating where necessary.
• Manage communications plan in consultation with the firm wide lead and the wider programme managers, including messages to the existing student population, new joining students and key business contacts such as PL’s and resourcing.
• Take ownership of any changes to the business to ensure that marketing literature, including web content, is reflective and any messaging to students both in the business and those in the recruitment pipeline is accurate.
• Work with student recruitment to manage the recruitment pipeline of candidates including taking responsibility to communicate any fluctuation in target numbers from the business and any knock-on effect of this change such as the allocations of students within the teams.
• Manage the pre-On-boarding & development of pre-On-boarding materials with student volunteers including the student magazine/app and pre-on-boarding events.
• Work with the resource contacts when necessary i.e. to understand current utilisation, nuances within teams, student placements into different service lines and ensure on-boarding information – including any training booked, is correct and provided in a timely manner to so it can be updated on Retain for accurate resource planning.
• Manage the pre-on-boarding and the on-boarding process in agreement with the People Centre and student recruitment to ensure a smooth process and any identified improvements from previous year are actioned. This includes ensuring that all students arrive at the Induction with all necessary equipment such as laptops, etc.,
• Work with the wider UK Learning team, the firm wide lead and the business to identify the appropriate training for induction to ensure students are confident in their roles and business ready from the first day they commence in the business.
• Point of contact for PQA for all issues relating to qualifications and escalate to firm wide lead where appropriate or where the issue has wider implications, this also includes communicating numbers for each qualification and location, including any changes that happed during the recruitment cycle.
• Attendance, along with PQA, HR and legal representative at moderation meetings with regard to qualification termination, in line with training policy.
• Design and present on behalf of student programmes/Academy/wider UK Learning at events such as vacation induction, student induction, pre-on-boarding and Launchpad events.
• Support the business with initiatives or activities to build sense of community (Academy, ADN, grad forum, PL dinners, CR activities)
• First point of contact for all functional students for programme related issues and queries
• First point of contact for function for the wider UK Learning, recruitment, HR with regard to everything relating to the student population, such as recommending contacts in the business to support recruitment activities, assisting with timing for events taking into account the various training commitments in the function, etc.
• Excellent communication and relationship management skills
• Confident and experience of presenting in front of large groups of individuals on a regular basis
• Experience of senior stakeholder management
• Confident, assertive and have the ability to prioritise and manage an extremely busy workload
• Resilient and capable of working in a challenging, continuously changing environment.
• Confidence to develop and maintain strong relationships with Partners and staff.
• Ability to work well under pressure with high attention to detail.
• Good commercial judgement and an ability to prioritise tasks around things which will have a direct impact on performance is essential.
• A "can do" attitude.
• Strong team player
• Ability to challenge and make decisions, communicating upwards and downwards as required.
Recognising and Motivating you
If the chance to work with interesting clients and innovative technology wasn’t rewarding enough, we’ll motivate you in other ways too. At KPMG you can expect real responsibilities and opportunities to grow professionally.
‘Our Deal’ sets out all the different ways you’ll be rewarded at KPMG. Among other things you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, we have created an environment that can bring out the best in you.
While some of our client-facing professionals can be required to travel regularly, and at times be based at client sites, we are supportive where possible of helping you to achieve a balance between your home and work demands.
We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Furthermore, as part of the recruitment process, we can put you in touch with people who work flexibly so you can understand from them what our culture is like.
Applying with a disability
KPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that you are treated fairly throughout our Recruitment Process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require, with your recruitment contact.
KPMG's commitment to diversity
KPMG consistently features in the Sunday Times Best Big Companies to work for, which has been recognised with a special achievement award to mark our 10 years in the Top 25. We are proud of the value we place on individuality; we want you to bring your full self to work and truly maximise your potential. We believe that your individuality helps us to deliver the best results for our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG.
Returning to work after a break
At KPMG, we appreciate that returning to work after an extended career break can be daunting. We understand that those with experience who have taken a career break have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.
Policy for Agencies
KPMG has a commitment to sourcing candidates directly and as such we do not accept speculative CV’s from agencies. Please check here to see our policy on agencies: Policy
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