Process and Content Manager

My client is a leader in the Fintech arena urgently seeking a HR Process and Content Manager who can join a project to improve and maintain HR policy, workflow and content management for their Global HR System.


  • Collaborating with global Content owners in defining and developing Content Management policies, standards, guidelines and procedures for all areas of Human Resources.

  • Serve as the system administrator for the HR system and knowledge base in providing service excellence while creating and maintaining a seamless HR user experience.

  • Acquire up-to-date information regarding industry best practices and latest technology to improve internal practices, reduce operational cost and increase operational efficiency.

  • Define and create process-specific content for the portal (strategy, policy, procedures, news) and ensure content is consistently up-to-date and relevant.

  • Develop database maintenance procedures including generation, initial load, change control and archiving in order to ensure data integrity.


  • Proven work experience as a Process/content manager for HR online portal

  • Hands on experience with MS Office and Visio.

  • Basic technical knowledge of HTML and web publishing.

  • Familiarity with social media.

  • Excellent writing skills in English

  • Attention to detail and ability to document processes to a clear and high standard.

  • Good organizational and time-management skills.

  • An independent and strategic thinker with a hand-on approach.

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