Senior ER Advisor
My client as prestigious private health clinic in London are currently seeking a ER Advisor to join the team.
The post holder will be experienced in providing a high quality and professional ER service to enable management teams to be effective People Managers. The post holder will be required to independently manage a range of complex ER casework. This will be in line with legal and company requirements and will include, but not limited to, performance and absence management, disciplinary, grievance, redundancy, flexible working and family friendly leave requests.
Duties and Responsibilities:
To provide high quality advice, coaching to Line Managers to ensure effective delivery of Performance Management, Disciplinary, Grievance, Absence Management Processes as well as Code of Conduct/Speak Up investigations.
To independently manage own case load often high volumes and of varying levels of complexity with a customer focus to ensure that matters are handled efficiently, fairly and consistently.
Act as Process expert - providing very clear and specific coaching, support and direction to managers. Build capability of new/first time managers.
Ensure that any cases that require involvement of third parties, e.g. police, safeguarding or have additional implications for employees are managed in the appropriate manner.
Delivery of training/education workshops - build the capability of experienced managers to reduce reliance on ER function
Work with HRBP on employment tribunals, prepping papers and representing the Clinic if required.
To lead on the development of new people policies, plus the review of existing policies to ensure that the Clinic is at the forefront of HR best practice and complies with legislation.
To support managers and drive compliance with appraisals, statutory and mandatory training and employee engagement
To assist in the delivery of ER training to managers and employees
To produce monthly KPIs for management reporting, e.g. appraisals, statutory/mandatory training, attendance and to partner with HRBP/Senior ERA to identify patterns/ trends of ER that may suggest action is required
To support the Head of HR and HRBPs on transformational / organisational change plans, for example, redundancy, changes to terms and conditions, service excellence
To work closely with HRBP and Senior ERA in establishing Service Level Agreements with Key stakeholders and then measure performance against the SLAs
To support the HR central services team with on boarding activities when required
To support line manager / HRBP as requested and have a proactive approach in identifying where support needs to be offered.
To undertake such other duties commensurate with the responsibilities of the role and any other reasonable management request.
Maintain strict confidentiality with regard to all aspects of information and data with which the job holder comes into contact
There will also be opportunities to collaborate on project work such as supporting the HRBPs with project work and organisational change plans.