ER Manager, Human Resources - 12 months FTC

What impact will you make? The Opportunity

As a Manager in our Employee Relations (ER) team, you will have the opportunity to build on your specialist knowledge whilst taking responsibility for managing specific ER cases.

Role description

Working within this Centre of Excellence, you will find yourself advising individuals, the business and business-facing HR teams in handling a wide range of employment relations matters, this will include end to end case management of grievance, disciplinary and other matters. You will also lead on smaller restructures/TUPE’s or work as part of a wider time on large scale programmes. You will also get involved in supporting wider HR project activity as a Subject Matter Expert. There will be opportunity to design, develop and deliver training to your HR colleagues and the business as required.


You will be based in a Deloitte London office, although some travel to regional offices will be required.


This is a full time role. We do encourage careful consideration of agile ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest with a degree of flexibility please do discuss with us.


As a Manager in our Employee Relations team you will:

 Manage ER cases on a wide range of staff management issues, such as disciplinaries, grievances, appeals etc. Offering the business support throughout the case and engaging with the business-facing HR, Shared Service Organisation (SSO) and Legal teams when necessary
 Review, draft and update policies owned by ER, in accordance with legislative changes, and design guidance materials to assist and support managers and staff in the exercise of good employment practice
 Work with ER Senior Managers in producing training materials for the business, process guidance for SSO and ‘how to’ guides for the HR teams. Develop and support the delivery of ER-related learning to support the ongoing objective to embedding and transferring work to other areas of the HR function.
 Support the Senior Managers in carrying out research into ER initiatives at other high performing organisations to ensure Deloitte is adopting best practice, market leading methods to reduce risk to the business.
 Business Insights & Analysis
 Work with the Management Information team to develop and detailed reporting on ER activity to identify trends and to enable the business to make informed decisions working though the business-facing HR team
 Support key projects and transactional activity where ER subject matter expertise is required and highlight key risks and issues that could impact the overall project delivery and timescales
 Work closely with teams across the HR operating model to ensure potential ER related activity is captured; engage with subject matter experts in external functions (incl. Legal, Compliance and Risk) to secure expert opinion on complex issues with potential risk to the organisation
 Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution; and demonstrate a willingness to support and cover for other team members as required to provide a seamless service to the business



 Practical experience in applying current employment law through managing ER cases and related risks
 A sophisticated understanding of broader HR best practice
 Ability to manage multiple activities and prioritise work as important vs urgent and ensure Head of ER has clear visibility of current workload
 Proven stakeholder engagement and relationship-building skills
 Strong verbal and written communication skills, and the ability to lead, facilitate and manage complex cases and multiple stakeholders end to end
 Ability to use own initiative to progress issues and to identify continual opportunities for improvement
 Ability to make prompt, practical and commercial decisions, even in times of ambiguity and in consideration of various perspectives, applying sound judgement and balancing risk with the commercial needs of the firm
 Experience of working in a professional services firm would be an advantage
 Experience in dealing with change and/or working in an HR Centre of Excellence would be desirable

You are here: Internal Client Services

Internal Client Services (ICS) contributes to the success of Deloitte through six departments: Clients & Markets, Finance & Legal, Human Resources, IT Services, Property & Corporate Services and the Shared Services Organisation. There is no such thing as a ‘typical’ ICS person or job. The work we do is as varied as our people are diverse: administrators, artwork designers, accountants, advisors, audio-visual technicians, business analysts, building surveyors, bilingual secretaries. ICS teams are based across the UK, Switzerland and India, all sharing a common goal of providing outstanding support to Deloitte and its people.

About Deloitte

Our Purpose & Strategy
To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

How will this role make an impact that matters with Deloitte?

As a Manager in our ER team you will help facilitate the effective resolution of a range of employee relation matters, to achieve outcomes which are best for our people and for our business.

What do we do?

Deloitte offers Global integrated professional services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have received a Best for All Stages of Motherhood special award in 2016 as a Top Employer for Working Families.


Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities.


Requisition code: 148161

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