- If you would welcome the opportunity to make a difference in the third sector
- This is a pro bono appointment which bring rewards other than money
About Our Client
Sue Ryder provides hospice and neurological care for people facing a frightening, life-changing diagnosis. It's not just expert medical care they provide. It's the emotional support and practical things they take care of too. They do whatever they can to be a safety net for their patients and their loved ones at the most difficult time of their lives. They treat more conditions than any other UK charity in their hospices, neurological care centres and out in the community; and influence others to improve the lives of people living with them. They see the person, not the condition. Sue Ryder has developed an ambitious five year plan, with the priorities 2018-19 to provide and develop the best possible care; and to grow their influence. The environment is challenging - income is under pressure from tougher trading conditions on the high street and fund raising remains competitive. In an environment of increased public scrutiny and negative press coverage into fund raising practices; and, in the face of restrictions on public spending, it is a struggle to secure income from Health & Social care commissioners that is reflective of the cost of the care Sue Ryder provide.
Against this background they have achieved a great deal in the last 12 months, including:
- Increasing our health care services to include Community Nursing Teams, Hospice at Home services, befriending services and delivering support services from the high street
- Reaching even more people with our Online Community and Support - providing advice and support to people at the end of life and their families 24 hours a day, 7 days a week
- Upgrading the IT infrastructure in our shops, enabling retail colleagues to take advantage of new ways of working and collaborate with the wider organisation
- Being recognised by the Quality Care Commission (CQC) for providing top quality end of life and neurological care at Nettlebed Hospice and Dee View Court.
- Rolling out an electronic purchasing and stock management system to over 450 shops
- Achieving a 6% increase in retail income, improved sales on their online retail business and reached the £2m milestone in their Sue Ryder lottery.
- Invested in our brand, rolled out an internal
Sue Ryder delivers services through their people: 3,200 staff and 11,000 volunteers, service users, supporters (those who donate stock to the shops, participate in the events, donate funds and promote them positively in the community), commissioners (large government organisations through to private individuals), and those who lobby to influence government policy or raise issues on behalf of the service users.
The current Board is balanced and experienced and benefits from a stable executive team of able and ambitious professionals and a Trustee Council who bring considerable and varied expertise across a wide range of disciplines.
The key focus for the HR Trustee role is to be responsible for maintaining oversight of the charity's people agenda and to support increased focus on people investment, retention and engagement. Establishing a broader agenda around talent development and diversity and inclusion is central to the future success of the HR function and organisation. Knowledge and understanding of working with volunteers would also be helpful.
The main priorities for the retail and commercial Trustee is to bring expert guidance and support to growing the success of our retail and logistics portfolio, which includes online sales, warehousing, new goods, vintage and homewares alongside our 450 plus high street stores. Knowledge and understanding of the high street environment, geographically spread shops and the challenges faced in these environments would be beneficial.
Board and its Sub-committees
Set out in writing the authority delegated to Sub-committees and task groups
Monitor the Committee's and task groups' compliance with delegated powers of decision-making
Hold Committees and task groups accountable for the way in which they have discharged the authority delegated to them
Agree, implement and review an open process for selecting new Trustees and Committee Members
Periodically review the Board's performance and that of its Sub-committees
Represent the Board's position when speaking publicly and to speak publicly in the name of the charity, comment to the media or write letters on behalf of the organisation only with the prior consent of the Chair of the Board of Trustees
Strategy and Policy
Develop the strategy and over-arching policies
Provide an independent challenge of the key assumptions and assess whether the strategy is reasonable in relation to the risks involved, the resources required and the benefits to be achieved
Satisfy itself that management is implementing appropriate strategic planning and policy development processes
Agree the parameters on which the budget is based and agree a budget and reserves policy that supports the strategy
Constructively question, test and challenge management's views and proposals
Monitor management's performance against the agreed strategy and objectives
Establish, and from time to time review, clear written terms of reference setting out the decision-making authority that is delegated to the Chief Executive
Play an active part in the recruitment of Chief Executives, monitor their performance against specified goals, set their remuneration and, if necessary, dismiss them.
Risk identification and management
Ensure that management has implemented an effective process to identify, minimise (where appropriate and possible), monitor and manage the potential risks facing the charity
Ensure that the Charity complies with the Charities Act 1993 as amended by the Charities Act 2006 and all legislation relevant to the charity's work and activities
Be aware of and understand the charity's objects and the powers of the trustees, as set out in the charity's governing document
Ensure that all the charity's activities are within its objects and within the law and relevant statutory regulations
Ensure that the charity's resources are applied exclusively for the purposes set out in the governing document and applied with fairness between persons properly qualified to benefit from it
Act in the best interests of the present and future beneficiaries, setting aside personal views and prejudices and the interests of any section, group, region or nation where the charity has a presence
Keep the charity's mission and purpose under review, up-to-date and relevant to the needs of the beneficiaries
The Successful Applicant
Interested candidates must have demonstrable and proven board level experience and have therefore held senior HR leadership positions and/or have proven retail leadership skills. In addition - all interested applicants must have the gravitas to influence the senior leadership team and be well versed in providing the balance between the need to be ambitious about the social purpose, to make people centric decisions whilst also maintaining a commercial outlook.
Broadly you will also have:
Experience of working with a Board, either as an executive or board member in the charity, public or private sector
Senior level generalist HR experience - talent, reward, engagement, D&I, EVP and brand positioning and/or experience of high street retail OR Senior level, commercial l high street retail experience
Experience of managing through change, business development and/or organizational development
Excellent communication skills and the ability to listen sensitively to the views of others, gaining trust and respect from other Board Members
Ability to represent the charity internally and externally
Evidence of personal credibility and integrity with strong influencing and negotiating skills practised at board/senior level
Evidence of robust judgement and the ability to seek, challenge, assimilate and analyse information quickly in order to debate complex issues at a high level and to inform decision making
Identify with, be motivated by, and demonstrate commitment to Sue Ryder's purpose and values
Evidence real and present interest in improving care for vulnerable people in the community with either health or social care needs
Think innovatively, creatively, critically, independently, and strategically, with the ability and a proven track record of translating strategy into operational plans
Demonstrate a healthy understanding of risk, its benefits and have entrepreneurial instincts
Demonstrate a consultative and supportive style, and the ability to work effectively as a member of a team
Understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship
What's on Offer
This is a pro bono appointment which bring rewards other than money. If you would welcome the opportunity to make a difference in to their world, this is a great opportunity to bring your skills, knowledge and experience to help Sue Ryder deliver their mission. Travel expenses directly incurred in the role of Trustees on official business are reimbursed. Board meetings are held at various locations across the UK, with Committee meetings held in London.
Trustees are appointed for an initial three year term with the opportunity to extend for two further three year periods, subject to board performance reviews.
The time commitment is approximately twelve to fifteen days per year, comprising of Council meetings, Strategy Away Days and Committee meetings. Sue Ryder also encourage Trustees to become more involved with specific projects and to visit their centres.
Ref Code: MPTC13815671Z
Closing Date: 23/03/2018