Be prepared for the coaching sessions
Quite often managers ask their staff why things have happened. Why? is actually a confrontational word to use in questioning of staff, it is accusatory in nature and it puts the person who has been asked the question in a defensive state of mind. Automatically, a combative situation has appeared instead of a collaborative one.The purpose of questioning is to allow options to be considered and a journey planned. Next time ask, What circumstances made you do that or How did you make that choice, instead of Why did this happen.
Decide - is it coaching or mentoring?
Quite often managers ask their staff why things have happened. Why? is actually a confrontational word to use in questioning of staff, it is accusatory in nature and it puts the person who has been asked the question in a defensive state of mind. Automatically, a combative situation has appeared instead of a collaborative one.The purpose of questioning is to allow options to be considered and a journey planned. Next time ask, What circumstances made you do that or How did you make that choice, instead of Why did this happen.
Listen, listen, listen
Quite often managers ask their staff why things have happened. Why? is actually a confrontational word to use in questioning of staff, it is accusatory in nature and it puts the person who has been asked the question in a defensive state of mind. Automatically, a combative situation has appeared instead of a collaborative one.The purpose of questioning is to allow options to be considered and a journey planned. Next time ask, What circumstances made you do that or How did you make that choice, instead of Why did this happen.
Demonstrate that coaching is a progression, not a penalty
Quite often managers ask their staff why things have happened. Why? is actually a confrontational word to use in questioning of staff, it is accusatory in nature and it puts the person who has been asked the question in a defensive state of mind. Automatically, a combative situation has appeared instead of a collaborative one.The purpose of questioning is to allow options to be considered and a journey planned. Next time ask, What circumstances made you do that or How did you make that choice, instead of Why did this happen.
Use the right questions to move forward
Quite often managers ask their staff why things have happened. Why? is actually a confrontational word to use in questioning of staff, it is accusatory in nature and it puts the person who has been asked the question in a defensive state of mind. Automatically, a combative situation has appeared instead of a collaborative one.The purpose of questioning is to allow options to be considered and a journey planned. Next time ask, What circumstances made you do that or How did you make that choice, instead of Why did this happen.
Understand that the coachee knows the answers already
Quite often managers ask their staff why things have happened. Why? is actually a confrontational word to use in questioning of staff, it is accusatory in nature and it puts the person who has been asked the question in a defensive state of mind. Automatically, a combative situation has appeared instead of a collaborative one.The purpose of questioning is to allow options to be considered and a journey planned. Next time ask, What circumstances made you do that or How did you make that choice, instead of Why did this happen.
Remember that confidentiality is essential
Quite often managers ask their staff why things have happened. Why? is actually a confrontational word to use in questioning of staff, it is accusatory in nature and it puts the person who has been asked the question in a defensive state of mind. Automatically, a combative situation has appeared instead of a collaborative one.The purpose of questioning is to allow options to be considered and a journey planned. Next time ask, What circumstances made you do that or How did you make that choice, instead of Why did this happen.
Break down big steps into lots of little steps
Quite often managers ask their staff why things have happened. Why? is actually a confrontational word to use in questioning of staff, it is accusatory in nature and it puts the person who has been asked the question in a defensive state of mind. Automatically, a combative situation has appeared instead of a collaborative one.The purpose of questioning is to allow options to be considered and a journey planned. Next time ask, What circumstances made you do that or How did you make that choice, instead of Why did this happen.
Understand there's no right or wrong
Quite often managers ask their staff why things have happened. Why? is actually a confrontational word to use in questioning of staff, it is accusatory in nature and it puts the person who has been asked the question in a defensive state of mind. Automatically, a combative situation has appeared instead of a collaborative one.The purpose of questioning is to allow options to be considered and a journey planned. Next time ask, What circumstances made you do that or How did you make that choice, instead of Why did this happen.
Ensure to set next steps
Quite often managers ask their staff why things have happened. Why? is actually a confrontational word to use in questioning of staff, it is accusatory in nature and it puts the person who has been asked the question in a defensive state of mind. Automatically, a combative situation has appeared instead of a collaborative one.The purpose of questioning is to allow options to be considered and a journey planned. Next time ask, What circumstances made you do that or How did you make that choice, instead of Why did this happen.