Convergys Corporation has announced a long term contract with Starbucks Coffee Company  to provide global human resources business process services, beginning with Starbucks North American operations. Starbucks is the world’s leading retailer, roaster, and brand of specialty coffee with more than 13,500 stores in 40 countries employing more than 145,000 partners (employees). Under terms of the contract, Convergys will provide human resource administration and payroll services for Starbucks partners in the United States and Canada, along with benefits services for Starbucks partners in Canada. The goal is to help Starbucks build a single global platform for HR services to support Starbucks’ rapid global expansion.

"Starbucks is noted the world over for delivering a world-class experience to its customers," said Karen Bowman (pictured), president of Convergys' Employee Care business. "To be selected by one of Fortune’s Most Admired Companies and one of the country’s Best Companies to Work For, validates our service delivery model and our ability to provide a superior HR experience for Starbucks partners around the globe. We are delighted to play a role in Starbucks continued success." Convergys designs, implements, and manages HR business process outsourcing (BPO) solutions for all facets of the employment life cycle: recruiting and resourcing, compensation, HR administration, payroll, benefits, performance management, learning, and workforce intelligence. Convergys is committed to defining and driving comprehensive best practices for the full range of activities covered by an HR BPO relationship.