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The number of tribunals is rising - at considerable cost to employers. But most conflicts can be resolved before they escalate. Author: James Bradley, work-life services director, Employee Advisory Resource Topic: Conflict resolution OVERVIEW • Conflict...
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A valued member of staff has handed in their notice – how do you keep their knowledge while ensuring their successor slots straight in? Staff turnover is a fact of life for any business, and even the most dedicated employee will probably want to move...
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Having to negotiate with external consultants and potential employees – and even with colleagues in other departments – is an essential part of working in human resources. Solid preparation and a pragmatic approach can help you get the deal you want....
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A raft of new legislation has reinforced employee rights, and the Tribunals Service recorded a 15 per cent rise in employment tribunal claims last year. Employment tribunals can be expensive, time-consuming and stressful, and it pays to know how to reduce...
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Recent research by employment law consultancy Peninsula BusinessWise suggests 90 per cent of bosses are considering cancelling the staff Christmas party for fear of tribunal claims arising from bad behaviour. Tom Whitney outlines eight things you can...
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How to do it: Manage your customer relationships • Communicate with customers • Measure customer service levels • Assess your resource levels • Hold training sessions on a continuous basis • Make the most of technology When working for a developing business...
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It’s a simple equation. Improving staff productivity is likely to boost your company’s performance and profitability. So, what straightforward steps can you take to get more out of your people? 1. Improve the workplace. A cleaner, more orderly or spacious...
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A presentation is a great way to deliver your key messages to colleagues, clients and business partners. Here are ten ways you can improve your skills to make your presentations pack more of a punch. 1. Be clear about your key messages. Give your presentation...
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Author: Lisa Pickup at People Possibilities When to use this guide • If you are launching a new employee induction process • If your current induction process is not delivering the right results • If you have identified a high turnover rate for new joiners...
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Meetings are essential to share information, develop strategy and make decisions, but all too often they can be a frustrating waste of time. With simple preparation, you can increase your chances of getting the best from business meetings. 1. Be clear...
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Week commencing 26th November - 30th November Monday 26 November Employees tend to be critical of their own performance and may raise problems in their appraisals that you are not aware of. Tuesday 27 November You must follow a three-step discipline process...
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Author: Richard Smith at Richard Smith Associates When to use this guide When you are planning an appraisal or performance review for a colleague - or are helping someone else to do so When you are preparing functional, departmental or even organisational...
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Author: Richard Smith at Richard Smith Associates When to use this guide When your own team (or one run by a business colleague) feels that it is not functioning well (N.B. It would be rare to succeed in facilitating a team of which you are part. In this...
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Author: Jenny Robinson at Hinton & Co. Ltd Purposes Help people understand better how they are seen by others in the team. Give the team confidence that they can address peer performance issues in a positive way, without fudging. Build the team. Overview...
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Author: Fiona Whytehead at JFWS Topic: Personal impact OVERVIEW • For those of us who work in the 'people business' what impression we make, confidence we instil, emotion or calm we impart - is all. It's what we are judged on, how we gain...
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