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Recent research by employment law consultancy Peninsula BusinessWise suggests 90 per cent of bosses are considering cancelling the staff Christmas party for fear of tribunal claims arising from bad behaviour. Tom Whitney outlines eight things you can...
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How to do it: Manage your customer relationships • Communicate with customers • Measure customer service levels • Assess your resource levels • Hold training sessions on a continuous basis • Make the most of technology When working for a developing business...
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Author: Jenny Robinson at Hinton & Co. Ltd Purposes Help people understand better how they are seen by others in the team. Give the team confidence that they can address peer performance issues in a positive way, without fudging. Build the team. Overview...
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Source: Management Today Date: March 2007 Author: Helen Kirwan-Taylor Attention to detail and a determination to do things properly are admirable traits. But for some, these virtues curdle into obsessive behaviour that stifles all self-expression in the...
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Source: Management Today Date: 16 January 2006 Choose your resolutions carefully and ensure a year of fulfilment by sticking to MT's cunning plan. The Mind Gym's Octavius Black keeps your motivation high. The new year is upon us and it's easy...
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