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Tolerance of Ambiguity - the ability to operate effectively in situations characterised by uncertainty of events and/or responsibilities. 1. Tell me about a time at work when you found that things were not arranged as you had expected or been led to suppose...
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Resilience - ability to maintain effectiveness in situations of disappointment and/or rejection. 1. Tell me about some disappointments you have had at work. How did you respond? 2. Have you ever had a run of bad luck at work? What happened? 3. Have you...
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Service Orientation - routinely thinking and acting in accordance with the needs of customers, external or internal. 1. Who are your customers at present? 2. What do you do to find out about your customers’ needs? 3. What do you do to find out about your...
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Initiative - actively influencing events rather than passively accepting them. Seeing opportunities and acting on them. Originating action. 1. What have you done to make your job easier or more rewarding? What projects have you started on your own this...
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Self-Motivation - the importance of work in attaining personal satisfaction. High need to achieve success. 1. Can you give me examples of experiences on the job that you felt were satisfying? 2. Can you give me examples of experiences on the job that...
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Work Standards - setting of high goals or standards of performance for self, subordinates, others and organisation. Dissatisfaction with average performance. 1. In your position, how you define doing a good job? 2. How do you judge the performance of...
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Energy - ability to create and maintain a level of appropriately directed activity, capacity to work hard, drive, stamina. 1. Tell me how you organise your day? 2. How do you catch up on accumulated backlog of work after a holiday or conference? 3. When...
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Commitment - belief in own job or role, and its value to the organisation, makes the extra effort for the company though may not be in own self interest. 1. How is your present job important to your present organisation? 2. What do you do to ensure that...
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Numerical Analysis - able to analyse, organise and present numerical data (financial or statistical). 1. What figures do you think about every day? Tell me more. 2. What numbers give critical signs of the “health” of your organisation or department? 3...
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Entrepreneurial - sees and takes opportunities to make money, set up business, get into a new activity. 1. What opportunities have you found during the course of the recession? 2. Tell me about some successful business initiatives that you have taken...
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Vision - able to stand back from day to day activities and see the whole, focusing on major goals rather than taking each issue as soon as it arises. 1. What range of issues determines the success or otherwise of your present organisation? 2. Tell me...
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Creativity - ability to come up with imaginative solutions in business situations. Innovative. Identifies radical alternatives to traditional methods/approaches. 1. Can you think of a recent problem in which old solutions wouldn’t work? How did you solve...
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Judgement - developing alternative courses of action and making decisions which are based on logical assumptions and which reflect factual information. 1. Give me two examples of good decisions you have made in the last six months? What were the alternatives...
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Problem Analysis - effectiveness in identifying problems, securing relevant information, relating data from different sources and identifying possible causes of problems. 1. What problems are you currently working on that came as a surprise? How much...
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Numerical Analysis - able to analyse, organise and present numerical data (financial or statistical). 1. What figures do you think about every day? Tell me more. 2. What numbers give critical signs of the “health” of your organisation or department? 3...
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