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With the world’s economies cooling, more firms are making redundancies. Maybe it’s time to think about support for departing staff. Author: Michael Coates, Protostar Leadership Development When to use this guide Are you considering any of the following...
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Author: Nick Ceasar Topic: CSR OVERVIEW • This guide is intented to provide a general introduction to the concepts of CR management. The following points have been adapted from the Sigma Guidelines which, although quite old now, still provide a good basis...
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An employee’s antisocial habits can drive their colleagues to distraction. How do you stop irritation spiralling into conflict? You might have employees who annoy colleagues by doing such things as singing to themselves, making loud personal phone calls...
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Ask yourself if your employees are highly motivated and driven throughout the year or do they need a motivational boost? Does everyone buy-into your company mission statement; your vision and employer brand? Are they 100% loyal to the company? If the...
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The number of tribunals is rising - at considerable cost to employers. But most conflicts can be resolved before they escalate. Author: James Bradley, work-life services director, Employee Advisory Resource Topic: Conflict resolution OVERVIEW • Conflict...
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Author: Alan Marshall Topic: Cultural awareness About: Global HR Consultants is a pan European company providing a global service in the area of HR administration and can assist you in a variety of ways from creating cost effective and competitive people...
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An employee welcome needs to be more than a handshake – a proper induction will get them up and running effectively. The recruitment process doesn’t end when you select a suitable candidate following interview. Ahead lies the important task of settling...
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Being able to give a great presentation can enhance your standing and increase your influence. Here are the key things to keep in mind. • Prepare yourself mentally: remind yourself that you have a good presentation your audience wants to hear. • Familiarise...
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The Guardian reported yesterday that the CEO of Sallie Mae, the largest student loans provider in the US, had a disastrous conference call and struggled to deliver a coherent message to analysts. Albert Lord, the company's former chairman who took...
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The workplace has always been a breeding ground for romance – research by careerbuilder.co.uk even suggests that 55 per cent of employees have slept with a colleague. You may think it’s none of your business, but relationships can harm performance and...
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How to do it: Manage your customer relationships • Communicate with customers • Measure customer service levels • Assess your resource levels • Hold training sessions on a continuous basis • Make the most of technology When working for a developing business...
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The chances are that you are already networking regularly without realising it. Or maybe you’re attending lots of promising events, but not making the contacts you’d hoped to. Either way, a strategic approach towards networking can give your chances of...
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Every week, we ask an HR Director about the greatest challenge they have faced and how they dealt with it. This week, we hear from Ann Pickering, Head of Human Resources for O2 UK. “In one of my former HR roles at a major financial institution, I had...
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Author: Richard Smith at Richard Smith Associates When to use this guide When you are planning an appraisal or performance review for a colleague - or are helping someone else to do so When you are preparing functional, departmental or even organisational...
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Author: Richard Smith at Richard Smith Associates When to use this guide When your own team (or one run by a business colleague) feels that it is not functioning well (N.B. It would be rare to succeed in facilitating a team of which you are part. In this...
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