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The number of tribunals is rising - at considerable cost to employers. But most conflicts can be resolved before they escalate. Author: James Bradley, work-life services director, Employee Advisory Resource Topic: Conflict resolution OVERVIEW • Conflict...
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How to do it: Manage your customer relationships • Communicate with customers • Measure customer service levels • Assess your resource levels • Hold training sessions on a continuous basis • Make the most of technology When working for a developing business...
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Author: Richard Smith at Richard Smith Associates When to use this guide When you are planning an appraisal or performance review for a colleague - or are helping someone else to do so When you are preparing functional, departmental or even organisational...
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Author: Richard Smith at Richard Smith Associates When to use this guide When your own team (or one run by a business colleague) feels that it is not functioning well (N.B. It would be rare to succeed in facilitating a team of which you are part. In this...
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Author: Jenny Robinson at Hinton & Co. Ltd Purposes Help people understand better how they are seen by others in the team. Give the team confidence that they can address peer performance issues in a positive way, without fudging. Build the team. Overview...
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Source: Management Today Date: March 2007 Author: Helen Kirwan-Taylor Attention to detail and a determination to do things properly are admirable traits. But for some, these virtues curdle into obsessive behaviour that stifles all self-expression in the...
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Author: Jenny Robinson at Hinton & Co. Ltd Here is a brief and very crude overview of facilitation. Purpose: The purpose of facilitation is to ensure that individuals within a group get the chance to air their views. This can mean: - getting as many...
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Author: Jenny Robinson at Hinton & Co Topic: Communication skills About: Hinton & Co Jenny Robinson and Colin Henney, Hinton & Co. Ltd , provide a distinctive approach by fusing skills and knowledge in organisational psychology and practical...
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Source: World Business Date: April 2007 Author: Rhymer Rigby The long liquid business lunch may have had its day, but the BL is still one of the best ways to build a working relationship. The book, Power Lunching: how you can profit from more effective...
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Source: Management Today Date: May 2007 Oh dear, the weather's warming up and we've got the usual problem: the women are turning up at the office in micro-skirts while the men are sporting Bermudas. Suddenly, the organisation's entire dress...
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Source: Management Today Date: November 2006 Know where you stand. Understand fully the rules and legal obligations of employment law and you'll minimise the risk of a tribunal. Even if you'd win in the end, you'll want to avoid the process...
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Source: Management Today Date: November 2006 Know your story Ask yourself: is this news? Understand the medium's audience ... ...and its deadlines Tie the story in with current events Put the good stuff at the top Give them facts, not hype Keep it...
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Source: Management Today Date: June 2006 Public speaking. Great new job - just one catch. In your new role, you're going to have to get up on a podium and speak. The fact that the thought fills you with dread... Seek help. This is one area where coaching...
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