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Author: Nick Ceasar Topic: CSR OVERVIEW • This guide is intented to provide a general introduction to the concepts of CR management. The following points have been adapted from the Sigma Guidelines which, although quite old now, still provide a good basis...
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An employee’s antisocial habits can drive their colleagues to distraction. How do you stop irritation spiralling into conflict? You might have employees who annoy colleagues by doing such things as singing to themselves, making loud personal phone calls...
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The number of tribunals is rising - at considerable cost to employers. But most conflicts can be resolved before they escalate. Author: James Bradley, work-life services director, Employee Advisory Resource Topic: Conflict resolution OVERVIEW • Conflict...
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The workplace has always been a breeding ground for romance – research by careerbuilder.co.uk even suggests that 55 per cent of employees have slept with a colleague. You may think it’s none of your business, but relationships can harm performance and...
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How to do it: Manage your customer relationships • Communicate with customers • Measure customer service levels • Assess your resource levels • Hold training sessions on a continuous basis • Make the most of technology When working for a developing business...
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Author: Jenny Robinson at Hinton & Co. Ltd Purposes Help people understand better how they are seen by others in the team. Give the team confidence that they can address peer performance issues in a positive way, without fudging. Build the team. Overview...
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Source: Management Today Date: March 2007 Author: Helen Kirwan-Taylor Attention to detail and a determination to do things properly are admirable traits. But for some, these virtues curdle into obsessive behaviour that stifles all self-expression in the...
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Source: the HR DIRECTOR Date: January 2007 Tom Rath, Global Practice Leader at Gallup, explains why employees who have a best friend at work, are seven times more likely to be emotionally engaged on the job. People with friends at work are 96% more likely...
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Source: the HR DIRECTOR Date: January 2007 Research from mobile communications company O2 reveals that employees stay in their jobs longer and work harder if they feel appreciated at work: • 84% of workers said they would be more loyal to their companies...
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Source: the HR Director Date: March 2006 Author: Jackie Miles, People Services Manager, Admiral ( www.admiral.com ) When the admiral brand launched in January 1993 as a direct response car insurer, it had no customers and just 57 staff. Today it has six...
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