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How to do it: Manage your customer relationships • Communicate with customers • Measure customer service levels • Assess your resource levels • Hold training sessions on a continuous basis • Make the most of technology When working for a developing business...
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Author: Jenny Robinson at Hinton & Co. Ltd Purposes Help people understand better how they are seen by others in the team. Give the team confidence that they can address peer performance issues in a positive way, without fudging. Build the team. Overview...
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Source: Management Today Date: March 2007 Author: Helen Kirwan-Taylor Attention to detail and a determination to do things properly are admirable traits. But for some, these virtues curdle into obsessive behaviour that stifles all self-expression in the...
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