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Recent research by employment law consultancy Peninsula BusinessWise suggests 90 per cent of bosses are considering cancelling the staff Christmas party for fear of tribunal claims arising from bad behaviour. Tom Whitney outlines eight things you can...
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How to do it: Manage your customer relationships • Communicate with customers • Measure customer service levels • Assess your resource levels • Hold training sessions on a continuous basis • Make the most of technology When working for a developing business...
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It’s a simple equation. Improving staff productivity is likely to boost your company’s performance and profitability. So, what straightforward steps can you take to get more out of your people? 1. Improve the workplace. A cleaner, more orderly or spacious...
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Author: Jenny Robinson at Hinton & Co. Ltd Purposes Help people understand better how they are seen by others in the team. Give the team confidence that they can address peer performance issues in a positive way, without fudging. Build the team. Overview...
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Author: Fiona Whytehead at JFWS Topic: Personal impact OVERVIEW • For those of us who work in the 'people business' what impression we make, confidence we instil, emotion or calm we impart - is all. It's what we are judged on, how we gain...
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Source: the HR DIRECTOR Date: April 2007 Since the early 1980s hundreds of studies have been published on performance appraisals. Almost without exception these studies have found faults with the predominant system and methodology used to appraise employees...
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Source: Management Today Date: March 2007 Author: Helen Kirwan-Taylor Attention to detail and a determination to do things properly are admirable traits. But for some, these virtues curdle into obsessive behaviour that stifles all self-expression in the...
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Tolerance of Ambiguity - the ability to operate effectively in situations characterised by uncertainty of events and/or responsibilities. 1. Tell me about a time at work when you found that things were not arranged as you had expected or been led to suppose...
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Resilience - ability to maintain effectiveness in situations of disappointment and/or rejection. 1. Tell me about some disappointments you have had at work. How did you respond? 2. Have you ever had a run of bad luck at work? What happened? 3. Have you...
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Service Orientation - routinely thinking and acting in accordance with the needs of customers, external or internal. 1. Who are your customers at present? 2. What do you do to find out about your customers’ needs? 3. What do you do to find out about your...
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Initiative - actively influencing events rather than passively accepting them. Seeing opportunities and acting on them. Originating action. 1. What have you done to make your job easier or more rewarding? What projects have you started on your own this...
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Self-Motivation - the importance of work in attaining personal satisfaction. High need to achieve success. 1. Can you give me examples of experiences on the job that you felt were satisfying? 2. Can you give me examples of experiences on the job that...
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Work Standards - setting of high goals or standards of performance for self, subordinates, others and organisation. Dissatisfaction with average performance. 1. In your position, how you define doing a good job? 2. How do you judge the performance of...
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Energy - ability to create and maintain a level of appropriately directed activity, capacity to work hard, drive, stamina. 1. Tell me how you organise your day? 2. How do you catch up on accumulated backlog of work after a holiday or conference? 3. When...
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Commitment - belief in own job or role, and its value to the organisation, makes the extra effort for the company though may not be in own self interest. 1. How is your present job important to your present organisation? 2. What do you do to ensure that...
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