Service Orientation - routinely thinking and acting in accordance with the needs of customers, external or internal.

1. Who are your customers at present?

2. What do you do to find out about your customers’ needs?

3. What do you do to find out about your customers’ needs are satisfied?

4. What have you done in the last year to improve customer satisfaction?

5. Can you think of a time when you turned around a complaint and the company received praise? (If necessary) tell me about that.

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