1. Do it often

Virtually no-one thinks they get enough feedback, that’s because virtually no-one gives enough.

2. Be quick about it

Give feedback as close to the event as possible. It’s still fresh in everyone’s mind and it’s easier to learn from it. 

3. Put it in context

“I wanted to talk to you about the report that you wrote yesterday.”

4. Be specific

What went well and what didn’t for the individual or the team? 

5. Describe actual behaviours

Avoid the infamous 'feedback sandwich', good-bad-good, it comes across as disingenuous and dilutes the impact of good feedback.  

6. Describe the impact

Who was affected and why? The impact gives meaning to the feedback.

7. Be positive

Tell people what they’re doing well and they’re likely to repeat it. The ratio of negative to positive feedback in primary schools is 19:1, it isn’t that different in most organisations.

8. Allow time for reflection

Give people the chance to respond but don’t force them, arrange to talk about it again at a future date. 

9. Step back

Don’t let your personal prejudices get the better of you. Remember you’re giving feedback for the other person’s benefit and not to vent your own spleen.

10. Choose your words carefully

With critical feedback make sure there is an agreed way to progress. Find the right time and place.

The Mind Gym runs a 90 minute workout on giving great feedback.