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Career advice, insights & tips for HR professionals

'Jobs for life'? No. 'Employees for life'? Yes 12/11/2009

The concept of a 'job for life' went out with the Ark that ran aground in the Great Flood of global competitiveness some years ago, and since then 'loyalty' and ideas like long service awards have gone out of vogue.

'Jobs for life'? No. 'Employees for life'? Yes

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  1. Clearing out the deadwood?
  2. 'Employees for Life’ Cycle
  3. Rewarding Loyalty!
  4. Pre-employment
  5. Employment
  6. Post Employment
  7. ?

Clearing out the deadwood?

Long service, celebrated in the 50s and 60s as being characteristic of hard work and dedication, became discredited in the 70s thanks to cultural neanderthals like Red Robbo at British Leyland. But if you thought he was bad, then came the 'turnaround specialists', venture capitalists and private equity merchants of the 80s and 90s, throwing out great swathes of long servers with the use of such esteemed business euphamisms as 'clearing out the dead wood'. Long servers were resistant to change, and therefore they had to go. It was wrong then, and it's just as wrong now.

'Employees for Life’ Cycle

Employees who are totally committed to their own personal development AND to the continued growth and success of their organisation produce outstanding Results and the highest levels of quality and customer service. Employees who feel their life outside work is honoured, are unlikely to waste time and energy looking for alternative employment.  So companies need to acknowledge that every employee has a journey with them as their employer – a ‘Life Cycle’.

Rewarding Loyalty!

Whilst ‘a job for life’ has rightly become an outmoded concept in modern global economies, since even the most ardent Luddite would argue that flexibility is a good thing, companies need not be afraid of acknowledging and promoting their own employment life cycle. Thus rewarding loyalty with such things as long service awards can be re-habilitated within modern businesses.  The life cycle of an employee, from first appreciation of the company name or brand, through employment and right out the other side as they exit the company, has 14 steps:

Pre-employment

  1.  Brand Image, marketing and PR ignite awareness, excite interest and attract potential employees of high quality and in quantities that drastically reduce recruitment fees paid to agencies and headhunters
  2. Recruitment activities communicate the professionalism and intent of the business, with cultural values on display from the very first contact
  3. Assessment and Selection processes ensure the highest quality and most appropriate entrants, inspired with heightened expectations and standards
  4. Corporate Social Responsibility strategies and statements, increasingly demanded by prospective employees if they are to invest their heart and soul in one company, need to be both inspiring and realistic

Employment

  1.  Compensation and Benefits packages must be totally appropriate to both attract, incentivise and reward individuals and teams
  2. Induction processes ensure a personalised and challenging start, setting the right tone for cultural values, principles and codes of conduct, with appropriate priority given by the leaders
  3. Performance Management processes must underpin personal growth and maximise individual potential through high quality coaching and feedback
  4. Training and Development programmes should be personalised and targeted for raised performance and behaviour change under pressure, covering company purpose and culture as well as products and job skills
  5. Appraisals must be made a real priority by line managers who carry them out with  enthusiasm and skill, inspiring employees to new levels of performance
  6. Feedback systems of 360 degree, psychometrics and attitude surveys should be vibrant, relevant and well facilitated to raise awareness 
  7. Talent Management should work to balance the needs of the organisation with the ambitions of individuals
  8. Lifestyle Balancing acknowledges the desire for work-life balance and actively supports the needs of individuals to meet such things as outside care responsibilities
  9. Reward and Recognition schemes ensure the best balance between hygiene and   motivation factors, and are kept fresh and relevant to differing needs and climates

Post Employment

  1.  Outplacement planning means that employees’ needs are acknowledged whether for retirement, sabbaticals or for mid career changes

But what the hell do we measure? All good stuff, however it is vital that every one of the 14 steps in the employee life cycle be open to measurement and analysis of efficacy, since all involve direct cost and significant management time. Whereas some specific HR measures are relevant and appropriate, for example cultural survey Results, absolute recruitment costs, attrition rates, absence days, qualification levels etc, the real Challenge is to directly link the 14 steps to the achievement of the key business KPIs, thus unequivocably establishing that people development and growth is THE route to business growth.

?

So HR professionals need to be as mindful and knowledgeable of the business KPIs as their own HR measures. Wouldn't it be refreshing if all HR professionals spoke passionately about such things as unprompted brand awareness, revenue and profit against target, customer satisfaction, average order values, order conversion rates, order fulfilment rates etc etc. Banging on about the latest cultural survey Results is all well and good, but these alone do not a great and profitable business make. It's time for business leaders to acknowledge that employees are on a journey with them, acknowledge that they have a life outside and re-establish loyalty as a precious and noble commodity. 
Gareth Chick, director, Spring Partnerships

Gareth Chick, director, Spring Partnerships

Gareth Chick is Director and Co-Founder of Spring Partnerships, an award winning international change consultancy formed 5 years ago with Stephen Archer. Spring design and deliver events that change people's behaviour - from leadership development and cultural change to conferences and incentives.